Fresenius Medical Center Collections Supervisor in Tyler, Texas
PURPOSE AND SCOPE: The Supervisor, Collections is responsible for the ongoing activities in the development, implementation and maintenance of systems, policies and procedures of the credit approval and credit collection function. The Supervisor, Collections oversees the routine analysis of accounts receivable, aging accounts, special credit arrangements and problem accounts to determine proper collection procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules. Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff. Monitor the team’s collections activities; ensuring timely and accurate completion of work. Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues. Maintain assigned portfolio of accounts Prepare reports for management review on a routine basis. Participate in monthly close processes as requested. Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary. Review current processes and procedures; recommending improvements for accuracy and efficiency. May serve as a point of contact for customers in response to inquiries and unresolved issues. Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation. Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters. May serve as a liaison to cross-divisional teams. Assist with various projects as assigned by a direct supervisor. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.