Suddenlink Customer Care Representative I - Sales in Tyler, Texas


Aleading national telecommunications, media and entertainment company, Altice USA delivers residential and business services to more than 4.6 million total customers across 20 states. Our 18,000 employees have an unwavering commitment to customers and to providing quality products and outstanding service.

Our philosophy is built around our commitment to our employees, community and customers. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.

The company offers Suddenlink-branded digital cable television, high-speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.

Suddenlink is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Training will be Monday through Friday - 7AM - 4PM (for 6 weeks)

Position Overview:

We are looking for candidates with prior Sales experience who are goal oriented, driven to succeed and motivated by incentive plans. Receives inbound residential sales calls which are predominantly routine, use of scripts, and procedure with the assistance of a computerized system. Requires knowledge of the organization, promotes and sells products, and/or services. Assesses needs and suggests/promotes alternative Suddenlink products or services.

What we expect:

  • Deliver the highest degree of courtesy and professionalism regarding customer inquiries pertaining to Company‚Äôs available products and services

  • Meet and exceed revenue goals by identifying and educating potential customers on Suddenlink products and services

  • Explains bills and Suddenlink policies and procedures concerning prices, billing and services on all products

  • Establishes customer accounts and documents the call to ensure quality customer service and follow up

  • Sales, sales, sales!

  • Positive attitude, motivated, competitive and high energy individuals


What you need:

  • High School Diploma or equivalent

  • Sales experience preferred but not required

  • Minimum of one year of customer service experience

  • Strong typing and oral communication skills

  • Regular and prompt attendance during training and scheduled shifts

  • Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common)

  • Ability to multitask and work in a fast paced environment

  • Winning ATTITUDE and DRIVE FOR SUCCESS, a must!

  • Computer proficiency, a must

  • Bi-lingual proficiency (English-Spanish) is a plus but not required

What you earn:

  • Competitive salary plus commission opportunities

  • Full and comprehensive benefit package, including medical, dental, and vision. Also, paid time off for full time employees

  • Discounted Suddenlink services if in service area

Do you have what it takes to be a Suddenlink Communications Call Center Agent? If so, apply online at

Requisition ID 2016-13919

# of Openings 15

Job Locations US - TX - Tyler

Minimum Exp. (Years) ..

Posted Date 10/14/2016

Functional Area ..