Fresenius Medical Center Patient Account Representative - Collections in Tyler, Texas
PURPOSE AND SCOPE: The Patient Account Representative – Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative – Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES: Under general supervision, identify and resolve routine outstanding claims. Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues. Assist in the resolution of outstanding payments from past due accounts. Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data. Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed. May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues. May mentor other staff as applicable. Assist with various projects as assigned by direct supervisor. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.