AccentCare, Inc. Community Liaison in Victoria, Texas
The Community Liaison (CML) is responsible for orders management in the assigned branch(es). The CML is in place to collaborate with internal and external stakeholders to ensure the most efficient time frame possible for securing physician signatures on orders for care. In addition, the CML is responsible for completing the orders management process for signed orders. The CML will provide assistance as needed with obtaining other required documentation to be provided by external stakeholders. Responsibilities:
The CML should be able to identify opportunities for building rapport with customers and customer staff.
Must be able to use basic critical thinking skills to solve orders issues that arise while performing daily activities, which includes escalation to an appropriate person as needed.
Should be able to manage his/her time sufficiently to complete daily tasks as expected and ensure timely follow-up for orders at designated time points and other times as needed.
CML must be able to effectively communicate with internal and external stakeholders regarding orders
Management activities. S/he will be part of a branch team that communicates with support and service center staff who may be involved also.
The ability to effectively communicate using written communication (email) is required.
Have a basic understanding of computers and be able to learn the EMR system for daily activities.
Ability to work in a fast paced, multi-task environment with competing priorities
Willingness to take on new projects and initiatives
Excellent problem solving and task analysis skills
Proficient in interacting with and creating a collaboratiVe working environment amongst and stakeholders at all levels of the organization
Should be able to utilize customer service skills to adapt to multiple different scenarios s/he may encounter during a workday. Includes the ability to demonstrate appropriate responses to difficult situations posed by external or internal stakeholders.
1 – 3 years of experience
High school diploma required.
Vocational or technical training in Healthcare-related certification (CNA, MA) preferred.
Strong problem-solving, multi-tasking and communication skills
Excellent computer skills required