Veteran Health Administration Mail Clerk in Waco, Texas

Announcement Number: 349-16-TAB-1788452-BU

Department: Department Of Veterans Affairs

Agency: Veterans Benefits Administration

Position Info: Full Time

Location(s): Waco, TX

Open Period: 2016-08-31 to 2016-09-21

OverviewWho May Apply

Eligible Internal VRA Applicants, Eligible Internal Schedule A Applicants and Permanent Employees of the Waco VA Regional Office, out based Lincoln Fiduciary Hub employees assigned to the Waco RO, and remotely managed bargaining unit contract specialists assigned to the Waco RO or operating within its jurisdiction.

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN) 1788452

Job Summary

Our Mission: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle and for his widow, and his orphan" – by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families. For more information on the Department of Veterans Affairs, go to

For more information on the "who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Special Employment Consideration:

VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled veterans with a compensable service-connected disability of 30% or more. Contact the agency contact on the last page of the announcement for information on how to apply under this appointment authority via the selective placement coordinator.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • Subject to a background/suitability investigation.

  • Selective Service registration is required for males born after 12/31/1959.

  • A probationary period may be required for employees and supervisors

DutiesMajor Duties

As a Mail Clerk for the Veteran Benefits Administration, Regional Office, Waco, TX you will:

  • Process incoming and outgoing mail, including the processing of express mail.

  • X-ray incoming mail and packages.

  • Scan and electronically track incoming express shipments.

  • Review and research returned mail.

  • Route mail to the appropriate unit for action.

  • Prepare shipping labels for outgoing express mail shipments via data input into a computer.

  • Diagnose equipment malfunctions and operating problems.

  • Operate, adjust, and maintain mail room.

Work Schedule: 8:00 am to 4:30 pm.

Position Description Title/PD#:Mail Clerk GS-0305-05/05. The full performance level is GS-05. GS-5 PD 349-00355A.

Qualifications And EvaluationQualifications


To qualify for this position, applicants must meet all requirements within 30 days after the close of this announcement.

Specialized Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-4) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) processing incoming and outgoing mail, (2) sorting and filing of documents, (3) processing records in a large, multi-divisional federal, military, or civilian organization.


Applicants may substitute education for the experience required.

GS - 5: Four (4) years of higher education beyond high school.


Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. (When substituting, you cannot use the first 60 semester hours that you earned) The total percentage must equal at least 100 percent to qualify at the GS-5. For example, an applicant who has 75 semester hours of education (i.e. 15 semester hours beyond the second year, which is the equivalent of 25% of the required education) and has 9 months of specialized experience, would have the 1 year combination required for the position. A transcript must be submitted with your application if you are basing all or part of your qualifications on education.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: Work requires some physical exertion, such as extended periods of standing, sitting, walking, frequent bending, lifting, reaching, or similar activities necessary to process mail and setup, operate, and adjust and monitor the operation of equipment. Lifts a variety of moderately heavy materials, such as mail tubs, packages, supplies, and stocks of paper. Responsible for picking up mail from the U.S. Post Office and delivering mail to the dock for pickup.


In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.

Applicants who do not address the specialized experience for the position in their resume will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

  • Ability to review various documents, such as letters and forms from individuals to determine the proper routing within the organization.

  • Knowledge of organizational units within a regional office, mail processing procedures, postal regulations, and general office procedures to include computer programs.

  • Ability to effectively deal with internal and external customers with a variety of backgrounds and levels of understanding to effectively remedy an issue.

  • Ability to function within a team environment in achieving an organizational objective.

  • Ability to follow written and oral instructions, plan and organize work, using independent judgment, establishing priorities, and performing other duties using own initiative.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the required documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Wednesday, September 21, 2016 to receive consideration.

  1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click submit my answers to submit your application package.

Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are required to submit the following supporting document type(s): ·Resume ·SF-50

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

·DD-214 ·Other Veterans Document

Current Federal Employees:

•If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50. To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade.

Applicants claiming CTAP/ICTAP Eligibility must also submit:

•Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or

•Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or

•Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or

•Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.

In addition to the information listed above, please use this checklistto ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support veterans preference claims, or ICTAP/CTAP documentation (for displaced federal employees).

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1788452.

Note: If you are going to be submitting your answers to the occupational questionnaire by manually completing the 1203FX form, to provide your responses to the occupational questionnaire, record your responses in section 25 starting with question 1 and complete the remaining answers in successive order. If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification pointscan be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave: federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a federal employee. VA may offer newly-appointed federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

This job opportunity announcement may be used to fill additional vacancies.