NCR Account Manager - Native Payments in ADDISON, Texas
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Account Manager – Native Payments
Location: Addison, TX
The Payments Account Manager will serve as a primary point of contact within Payments for our Referral & ISOs partners. This role is also responsible for supporting enterprise-sized clients using NCR products & services. The role focuses on 3rd party partners and direct customers utilizing NCR for Payments, not tied to NCR POS products.
Drive a results-oriented culture with a focus on quality & speed
Coordinate with Relationship Management, Implementation, and IT teams on assignment & resolution of departmental support duties
Speak and engage with clients to expand and grow their customer payments portfolios
Document best practices and procedures for support by client
Research and resolve client inquiries regarding system, processing and any other issues
Train clients on new and existing system features and services
Prepare and conduct presentations, demonstrations and trainings as required
Triage client tickets and/or questions, maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate
Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
Responsible for special projects as assigned
Maintain current industry knowledge of the payments space
Bachelor’s Degree Preferred
Minimum 3 years of Payments (ISO or Processor) experience
Skills & proficiencies:
Must be moderately proficient in Excel (Pivot Tables, Basic Functionality), Word, and PowerPoint
Demonstrated ability to work independently with minimal supervision.
Must possess strong organizational skills and ability to multi-task effectively, while maintaining attention to detail.
Able to navigate complexity and unforeseen roadblocks, recognizing when course correction is required, and adjust accordingly.
Must possess a passion for teamwork, client service and reaching business results through problem solving
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR (https://www.ncr.com/) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around for more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
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