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Crawford & Company Account Manager - US Services in Allen, Texas

Excellence In Everything We Touch

Position Summary

Under the direction of the VP – Business and Client Development, generate new business and sustain existing revenue through client relationships, including making sales contacts, formal client presentations, and developing proposals.


  • Proactive development of new business within assigned area

  • Build sales by prospecting for new clients and generate income by nurturing existing customer relationships

  • Manage post sale client relationship to maximize product extension sales to existing customers

  • Develops sales plans, procedures and strategies

  • Drive interest and sales through strategic selling techniques

  • Makes Sales presentations to clients

  • Maintenance of account records

  • Remains current and aware of market trends--competitive practices and customer needs

  • Represents the corporation at conferences seminars, and industry meetings

  • Maintains and updates accurate information in the company’s and operating system

  • Meets and exceeds assigned quota and goals

  • Attends industry functions and upholds professional image of the corporation

  • Improves sales skills through courses and seminars

  • Upholds the Crawford Code of Conduct.


  • Bachelor Degree or equivalent combination of education and experience.

  • Requires frequent travel. Additional sales training may be required from time to time.

  • Previous experience in a sales environment.

  • Previous experience managing, supervising, or delivering services required by clients.

  • Previous experience with delivery of claims handling services and/or supervising those that do.

  • Excellent knowledge of all Crawford products and services, general insurance and risk management principles, terminology and practices

  • Excellent management and interpersonal skills

  • Excellent verbal and written communication skills

  • Strong negotiating techniques and sales closing skills

  • Strong analytical and problem-solving ability

  • Very good organizational ability

  • Personal computer skills, understanding of databases.


  • Previous Account Management experience.

About Us

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respectour culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.

  • AreEmpoweredto advance the company mission and take ownership of our individual career progression.

  • PromoteSustainabilitythrough a corporate culture in which employees are good stewards of their communities.

  • EmphasizeTrainingand an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.

  • AreOne Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.

  • GiveRecognition, participating in an environment where people are rewarded for jobs well done.

  • Embody anEntrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries

  • On-going training opportunities through every stage of your career

  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Posted Date3 weeks ago(10/7/2020 2:32 PM)

Requisition ID2020-11687

Job LocationsUS-TX-Allen

Position TypeRegular Full-Time

CategoryBusiness Development

Business UnitCrawford Claims Solutions