CyberCoders Premier Support Engineer - Customer Support/Solutions!! in Allen, Texas
Premier Support Engineer - Customer Support/Solutions!! Premier Support Engineer - Customer Support/Solutions!! - Skills Required - Client interface/experience, Support/solutions, Application Support, SQL Server troubleshooting, Active Directory, TCP/IP, Virtualization, Hyper-V
If you are a Premier Support Engineer with experience, please read on!
Based in beautiful Allen, TX, we are the world's leading manufacturer of law enforcement video systems, supplying in-car and body worn cameras along with evidence management software to nearly one-third of all law enforcement agencies in the U.S. and Canada. As the industry leader, we has invested over $50 million in research and development through the company's fourteen year history resulting in twenty-six issued or pending patents. We are looking to add an experienced and driven Premier Support Engineer with strong customer interface experience to our growing team. If this sounds like something you'd be interested in, we'd love to tell you more about this opportunity!
What You Will Be Doing
-Own and proactively manage the technical relationship of assigned high profile customers.
-Accurately document product issues and convey workarounds and fixes to customers.
-Know and understand your customer's IT infrastructure and make recommendations where appropriate to ensure healthy operations.
-Ensure prompt and complete resolution of technical challenges and business issues, drive other teams as required and set customer expectations.
-Maintain documentation of clients' technology environment and system configurations
-Proactively identify solutions and enhancements to ensure your customer's long-term success
-Must have reasonable flexibility in personal schedule for travel, on-call responsibilities, and completing customer calls.
-Embraces opportunity/requirement to travel onsite and provide support/solutions (overnight travel is typically up to 25%)
What You Need for this Position
5+ years of experience in IT helpdesk and/or application support role
-Extensive Hardware, Software and Networking troubleshooting
-Experience with SQL Server Database troubleshooting
-Advanced knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10
-Advanced knowledge of Active Directory, DNS, DHCP, TCP/IP, VPN, LAN
-Advanced knowledge of Router, switches, VLANs, VPN
-Knowledge of Virtualization; Hyper-V, VMWare a plus
-Experience and demonstrated ability to provide an outstanding level of customer service.
-Ability to develop professional relationships and provide support in a professional and articulate manner
What's In It for You
-Work with cutting edge technology!
-Opportunity to travel
-Huge growth potential!
So, if you are a Premier Support Engineer with experience, please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Premier Support Engineer - Customer Support/Solutions!! TX-Allen SM7-1498103