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American Medical Response Operations Supervisor-Exempt in Amarillo, TX in Amarillo, Texas


The Administrative Supervisor Operations is responsible for day-to-day operations including facilitation of internal communication between field staff, management and dispatch as well as outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager.


  • Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.

  • Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.

  • Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.

  • Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.

  • Monitor and report compliance with contracts.

  • Provide staff and supervisor counseling and guidance and information regarding AMR operations.

  • Promptly investigates incidents and complaints involving assigned units or personnel, including, filing of internal and external reports, and counseling staff and supervisors.

  • Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.

  • Implement and enforce company policies and standards.

  • Perform direct BLS or ALS patient care activities.

  • Maintain communication with other agencies and departments.

  • Serve on committees with other departments to set policies and generate ideas.

  • Perform other related duties as required.

  • Prepare reports and manages projects as assigned by Operations Manager or General Manager.

  • Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.

  • Attend scheduled meetings as required by the Operations Manager or Regional Director.

  • Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)

  • Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.

  • Responsible for adhering to all company policies and procedures.

  • Direct AMR resources during mass casualty/disaster operations.


  • 18 years of age or older

  • High school diploma or GED.

  • One year Paramedic or EMT field experience

  • Current State of AZ Paramedic or EMT Certification

  • Must be able to drive an ambulance and have a driving record in compliance with AMR Driving qualification Standards

  • Microsoft Office

  • Effective oral and written and Interpersonal communication skills


Advanced education

Supervisor experience


Occasionally: Hazards, fatigue, boredom, patient care MCI’s, high call volume, life and death situations.

Frequently: Repetitive tasks, high pressure, intense tasks.


Occasionally: Confined areas, extreme hot and cold, wet and/or humid conditions, noise, vibration, mechanical and electrical equipment, moving objects, high places, fumes/odors/mists, dirt and dust, gasses, toxic conditions, human excrement, blood, urine, mucous, tissue

Frequently: Works alone, with and around others, face-to-face and verbal contact, inside and outside

temperature changes.

Constantly: Shift work, extended day.


Occasionally: Clerical, memorization, and higher math skills.

Frequently: Simple and complex reading and writing, simple math skills.

Constantly: Analyzing, perception/computation, problem solving, judgment, reasoning, and decision making.


Occasionally: Gurney, wheelchair, IV supplies, bandaging, medications, monitor/defibrillator, radio, suction, equipment, airway equipment/airway bag, disposable supplies, durable equipment, trauma bag/box, facsimile, telephone headset, calculator, copy machine, stapler, 3 hole punch, stamping, sharpener, television monitor, kitchen appliances, hose, vacuum cleaner, maintenance tool equipment, cleaning equipment/supplies, protection devices and clothing, security monitors, hand and electrical tools.

Frequently: Maps, voice recorder system, computer/typewriter, keyboard, telephone, printers.

Constantly: Pager, telephone recording equipment.

EOE including Veterans and Disabled

Extended Job Title: Operations Supervisor-Exempt in Amarillo, TX

Job ID: 2020-11033

Street: 3408 Airway Blvd.