GM Financial Salesforce Integration Manager - Systems Coordination in Arlington, Texas

The Salesforce Integration Manager – Systems Coordination will work directly with 3rd Party AppExchange partners of CRM platform and business units to identify appropriate operational metrics to meet GM Financial objectives. This team member will lead various departmental training initiatives and will interact with other departments and/or functions to provide information in the interest of achieving the overall Dealer Services objectives. This team member is responsible for the daily mentoring and management of the Salesforce Specialist team in Dealer Services.

JOB DUTIES

  • Understand CRM platform functionality, processes, workflows, etc. and related 3rd Party AppExchange partners

  • Research, design, develop, build, implement, and support 3rd Party AppExchange partner applications and/or related information tools

  • Provide documentation and regular training for users of 3rd Party applications and/or related information tools

  • Create and provide CRM, including 3rd Party applications, training and support for users via Chatter, documentation, webinars, and live training sessions

  • Coordinate special projects as needed to enhance user experience

  • Continually refine, improve and automate processes, applications, and reports

  • Provide and seek training and mentoring from peers for cross-functional growth, learning and career development

  • Manage the day-to-day activities of the Operational Specialist(s).

  • Provide leadership and guidance to Operational Specialist(s).

  • Foster and champion an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-development.

Knowledge

  • Excellent understanding of platform technology and design, as well as advanced problem-solving skills

  • Demonstrated initiative to recommend, develop and implement technology solutions for complex business needs

  • Extensive knowledge of GM Financial’s core business functions, with expertise in multiple functional areas

  • Understanding of GM Financial and internal systems such as Provenir and CPW

Skills

  • Advanced communication and presentation skills, written and verbal

  • Superior analytical and technical skills

  • Possess the necessary skills to analyze and gather business requirements, design reporting solutions and implement and monitor strategies with minimal supervision

  • Ability to understand GM Financial's business; apply knowledge and critical thinking skills in day-to-day problems and solutions

  • Ability to use appropriate analysis, judgment, logic and communication methods when solving problems and making decisions

  • Ability to listen and communicate effectively with others both verbally and in writing

  • Ability to relate well with others, build relationships and constructively interact with a variety of people and situations

  • Ability to demonstrate integrity while successfully managing work demands and pressures; continually pursues personal development

  • Ability to successfully prioritize and manage several large projects simultaneously

  • Ability to train, supervise and coach direct/indirect reports according to their needs

Education

  • Bachelor's degree in Business or computer-related disciplines in related field or equivalent work experience required

Experience

  • 3-5 years experience with CRM Platform and Salesforce Administration; lead or supervisory experience preferred

Work Conditions

  • Fast-paced office environment, subject to regular deadlines and stressful situations

  • Some travel may be necessary

Requisition ID: 2018-34066

External Company URL: www.gmfinancial.com

Street: 4001 Embarcadero