GM Financial Salesforce Integration Manager - Systems Coordination in Arlington, Texas
The Salesforce Integration Manager – Systems Coordination will work directly with 3rd Party AppExchange partners of CRM platform and business units to identify appropriate operational metrics to meet GM Financial objectives. This team member will lead various departmental training initiatives and will interact with other departments and/or functions to provide information in the interest of achieving the overall Dealer Services objectives. This team member is responsible for the daily mentoring and management of the Salesforce Specialist team in Dealer Services.
Understand CRM platform functionality, processes, workflows, etc. and related 3rd Party AppExchange partners
Research, design, develop, build, implement, and support 3rd Party AppExchange partner applications and/or related information tools
Provide documentation and regular training for users of 3rd Party applications and/or related information tools
Create and provide CRM, including 3rd Party applications, training and support for users via Chatter, documentation, webinars, and live training sessions
Coordinate special projects as needed to enhance user experience
Continually refine, improve and automate processes, applications, and reports
Provide and seek training and mentoring from peers for cross-functional growth, learning and career development
Manage the day-to-day activities of the Operational Specialist(s).
Provide leadership and guidance to Operational Specialist(s).
Foster and champion an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-development.
Excellent understanding of platform technology and design, as well as advanced problem-solving skills
Demonstrated initiative to recommend, develop and implement technology solutions for complex business needs
Extensive knowledge of GM Financial’s core business functions, with expertise in multiple functional areas
Understanding of GM Financial and internal systems such as Provenir and CPW
Advanced communication and presentation skills, written and verbal
Superior analytical and technical skills
Possess the necessary skills to analyze and gather business requirements, design reporting solutions and implement and monitor strategies with minimal supervision
Ability to understand GM Financial's business; apply knowledge and critical thinking skills in day-to-day problems and solutions
Ability to use appropriate analysis, judgment, logic and communication methods when solving problems and making decisions
Ability to listen and communicate effectively with others both verbally and in writing
Ability to relate well with others, build relationships and constructively interact with a variety of people and situations
Ability to demonstrate integrity while successfully managing work demands and pressures; continually pursues personal development
Ability to successfully prioritize and manage several large projects simultaneously
Ability to train, supervise and coach direct/indirect reports according to their needs
- Bachelor's degree in Business or computer-related disciplines in related field or equivalent work experience required
- 3-5 years experience with CRM Platform and Salesforce Administration; lead or supervisory experience preferred
Fast-paced office environment, subject to regular deadlines and stressful situations
Some travel may be necessary
Requisition ID: 2018-34066
External Company URL: www.gmfinancial.com
Street: 4001 Embarcadero