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Expeditors Air & Ocean Import Transportation Supervisor in Austin, Texas

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Department Supervisor supports Air & Ocean Transportation Manager to achieve flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, profitability and growth supporting our Vision, Mission and Culture, in adherence to the company’s policy and procedures.

•All team members to complete all mandatory training timely.

•Use team feedback to adapt and maximize the leadership quality and impact – Yearly Direct Report Survey

•Understand and promote District Excellence.

•Understand and promote all compliance requirements.

•Product OPA Audit Result – Perform consistently at the highest level.

•Accurate RDL Entry – Aligned PUO/FRD & RDL with the service level.

•Ensure the proper understanding and use of all available resources for operations (Edoc, monitors, work boards, ETM, ATS, CRM, OPS, SOP’s, etc.) Ensure the proper understanding and use of all deployments and analytics, including but not limited to:

•Air Import Lateral

•Ocean Import Lateral

•Perfect Milestones

•Ensure we maintain the correct headcount allocation.

•Maintain & promote our pricing strategy to gain new business.

•Ensure proper understanding and usage of SPM reporting, tools and resources

•Ensure understanding and implementation of our Policy

•Understand, follow and promote the correct application of all our financial policies (DAP/DDP, FDS, Credit Policy, F2F, CBB, ACH’s, etc).

•Exemplify and Teach Our Culture, Mission and Goals.

•Follow the 10 Critical Success Factor and the ‘What’s expected of a Supervisor guidelines.

•Support the department being properly staffed, structured and organized and interview regularly.

•Ensure all needs and tools required are available for the Department to be successful in all areas.

•Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring.

•Be visionary as it relates to supervising staff, processes and tools to be able to handle volume spikes, growth locally or supporting other branches.

•Help build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

•Ensure that company controls, policies, procedures, processes are understood and complied with.

•Participate in daily huddle meetings and Supervisor meetings weekly.

•Support all Employee Satisfaction initiatives.

•Support and execute department TBP, goals and expectations and monitor the progress.

•Allocate workloads within the department.

•Contribute to the effective weekly department meetings with team.

•Effectively manage and monitor service execution within the Air & Ocean department, leading and assisting our relentless pursuit of efficiency and operational excellence:

•Performance Management: Support oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.

•Exception Management: Help review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled).

•Help identify areas to improve efficiency to offer customers better cycle times, service while improving margins.

•Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Set the tone of this environment within your department.

•Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.

•Make certain that files are logged correctly and timely with proper codes, trace types and events.

•Ensure that all correspondence within business unit is handled timely and professionally.

•Evaluate service providers timely.

•Maintain highest compliance levels for all applicable Air &Ocean requirements.

•Stay current with developments and changes in regulations or company offerings and educate staff.

•Escalate issues to Air & Ocean Manager timely when needed.

•Maintain and develop an excellent and close relationship with customers and vendors, trough face to face meetings, conference calls ad active participation in business reviews.

•Make sure that customer requirements are both understood and properly implemented.

•Understand trends discrepancies, analyze root causes and implement solutions in a timely manner.

•Comply with all our policies, including the credit policy.

•Monitor the Daily Branch Revenue report (Daily) to help identify and correct errors timely.

•Support review department profitability at the customer and file level.

•Help manage the efforts towards meeting budget.

•Ensure accurate and timely billing of customers and vendors.

•Active involvement with sales, customer retention and development, and account management locally to help maintain and develop relationships with existing and new customers through solid value propositions.

•Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.

•Actively participate in customer visits and calls.

•Help prepare effective customer presentations and updates.

•Preferred - Bachelor's degree in Business Administration or equivalent combination of education and experience.

•2-4 years of experience in air and ocean transportation.

•Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.

•Customer Satisfaction oriented.

•Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.

•Ability to relate and influence employees at all levels.

•Strong time management skills and attention to detail.

•Problem solving and business analytical skills.

•Strong project management skills, and ability to multitask.

•Ability to complete drive the team to work within standard procedures, guidelines and office policies.

•Self-driven personality and good business sense are expected.

•Strong computer skills, including knowledge of all Microsoft Office applications.

•English and Spanish fluency.

•Commitment to Exemplify our culture at all times.

Expeditors offers excellent benefits including

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.