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D.R. Horton, Inc. Bilingual Customer Service Rep-Mortgage in Austin, Texas

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.

D.R. Horton, Inc. is currently looking for aLoan Servicing Customer Service Representativefor theirFinancial ServicesLoan ServicingDepartment. The right candidate willprovide consistent quality customer service to internal and external customers in a timely manner.

Essential Duties and Responsibilities

  • Provide customer service support to mortgagors by answering phones.

  • Respond to inquiries related to real estate taxes, hazard insurance, PMI, MIP, escrow, payment posting, payoffs and servicing transfers.

  • Initiate welcome calls to new customers.

  • Generate welcome letters, late notices and reminders.

  • Process check-by-phone requests.

  • Recover NSF checks and servicer release pending payments.

  • Contact customers regarding payments due and delinquent accounts.

  • Accurately complete call logs and reports.

  • Recognize, document and alert the manager of trends in customer calls.

  • Open and distribute Loan Servicing mail.

  • Adhere to Loan Servicing Policies and Procedures.

  • Perform job functions in accordance with the Fair Debt Collection Practices Act.

  • Must be able to communicate effectively, be accurate and detail oriented.

  • Other duties related to Customer Service, Collections and Default Servicing.

Education and/or Experience

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental./Build YOUR future with D.R. Horton,America's Builder./


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Job: *Loan Services

Organization: *Mortgage

Title: Bilingual Customer Service Rep-Mortgage

Location: TX-Austin

Requisition ID: 2103650