Rollins, Inc. Branch Manager Trainee in Austin, Texas
Branch Manager Trainee
Orkin Pest Control was started in 1901 and continues to be the leader in the pest control industry. We are looking for a Branch Manager Trainee that has experience driving operation and sales teams to achieve superior results.
As a Branch Manager you will direct the sales, service and administrative functions of your branch location to provide quality service to customers and achieve branch performance objectives. Branch Managers are responsible for the overall direction, coordination, and evaluation of the operation and maintains profit and loss accountability.
Competitive salary and lucrative annual bonus opportunity
Company vehicle and gas card
Comprehensive benefits package including medical, dental, vision, prescription & life insurance
401(k) plan with company match & employee stock purchase plan
Paid vacation, holidays and sick leave
Quality, comprehensive training programs
Opportunities for advancement
Manages and directs the effective activity of the sales department to achieve assigned goals.
Recruits, supervises and trains sales staff in the field to evaluate and improve their sales skills.
Manages and directs the effective performance of the service department to achieve assigned customer service goals.
Recruits, trains and works in the field with service staff to evaluate and improve customer service skills and ensure performance objectives are met.
Performs quality control audits to inspect and evaluate service in a proactive, quality assurance branch auditing role.
Manages and directs the effective performance of the administrative department in creating and maintaining accurate customer records, contracts, billing, receipts and customer service requests.
Develops procedures to minimize customer complaints and retain customers.
Follows up on customer complaints and communicates/negotiates with customers to reach a satisfactory resolution of the assessed problem.
Reviews production costs and service quality and modifies production and inventory control programs to maintain and enhance profitable operations.
Prepares annual budget, re-projections, and monthly projections.
Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
Prepares regional and corporate reports and attends meetings as required.
The ideal candidate will have:
Successful management experience
P&L and budgeting experience
The ability to set and then surpass aggressive sales, service, and profit goals
The ability to recruit, manage, coach and inspire your staff
Excellent communication, presentation and reporting skills
A focus on customer retention
The ability to thrive in a competitive, goal-driven environment
Willingness and ability to relocate once training is complete is required. If you meet the qualifications and are interested in joining our team, please apply now.
Orkin is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek skilled females, transitioning military personnel and veterans. We are a drug-free environment.
Keywords:Management, Branch Manager, General Manager, Sales, Customer Service, Customer Retention, Business Management, Business Development, Operations
Austin, Texas, United States