SHI INTERNATIONAL CORP Cisco Total Care Business Development Manager in AUSTIN, Texas

Job Description/Overview SHI has an opportunity on our Customer Success Team that will focus on enhancing bonds with the customer and fuel retention, growth, renewal, and advocacy. This role is designed to drive adoption and consumption of the technology. The CSM is an integral member of the Account Sales management teams focused on the overall success of customers purchased technology. This role is closely aligned with Corporate Account Executives, Licensing Executives, and Service Delivery Teams. The Cisco Total Care Business Development Manager is an integral member of the Account Sales management teams focused on customer adoption and utilization of Cisco s Total Care Portal. This role is executed in close alignment with Cisco Services Executives, Cisco SMARTnet Renewal Specialists and SHI Sales. The vision of this role is to drive increased Cisco revenue through the effective use of Cisco business intelligence by creating actionable opportunities throughout the renewal lifecycle, educating customers and SHI sales reps on use of the tool, and developing a strategy to scale the tool within SHI s customer base. This position is open in our Austin, TX office. Responsibilities/Job Function Focus on ensuring SHI customers maximize the value they receive from our SMARTnet practice and Cisco tools. Identify, drive and enable use of the Cisco Total Care Portal within SHI s customer base by interlocking with SHI sales teams. Develop a Cisco services roadmap in alignment with customer needs and renewal timeline. Communicate and transition identified opportunities to the relevant SHI and Cisco Resources (leveraging CRM pipeline). Monitor and measure customer usage of the Total Care Portal and revenue generated. Planning and execution of Customer Quarterly Business Reviews, to drive incremental Cisco Revenue through analytics. Training SHI sales reps and customers on usage and troubleshooting of the tool. Manage SHI Total Care Account Management workflow Analyze Report data and account specific action plans Coordinate Data analysis activities with FSE's Provide Customer support on Total Care Portal Schedule and Lead Total Care QBR's Build and track ROI on Total Care Accounts Manage regular pipeline/forecast of all large Cisco opportunities across product lines and business units Assist sales teams on customer calls and presentations Manage lead programs, demo programs, and internal demo pool Work with sales management to build awareness of campaigns and programs Develop and deliver training material (in-person, web, and working with SHI's training team Qualifications/Minimum Skills Required 3-5 years technical, business and/or sales experience working with many assigned medium to large organizations. Executive level communication, consultative and presentation skills are essential. Proven track record in contributing to the establishment of new organizations, procedures, and offerings Team-building, organization and time management skills are required Knowledge of Cisco, including business model, architectures, and solutions. Accustomed to working effectively within all levels of an organization, both internally and externally. Ability to align Cisco Services and Software with a customer at a business level. Skilled in leadership and influence of virtual, cross-functional teams. Diversified customer relationship development. Skilled at escalation and issue management and managing customer expectations. EOE M/F/Vets/IWD #LI-PD1 Equal Employment Opportunity M/F/Disability/Protected Veteran Status Accessibility 1. As part of our commitment to inclusion and diversity, SHI provides reasonable accommodations for individuals with a disability or disabled veterans. If your disability prevents you from applying through our website, you may contact us for an alternative application process by sending an email to HRRecru