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Four Hands Customer Care Advocate in Austin, Texas

Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.

IN THIS ROLE

  • Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience

  • Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue

  • Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies

  • Provide World Class Customer Service to Four Hands customers

  • Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures

  • Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed

  • Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website

  • Work diligently to continuously improve the customer experience and processes within the organization

  • Responsible for upholding the Core Values and being a valuable member of the Four Hands Team

  • Other tasks as defined by Management

THE IDEAL PERSON

  • Bachelor?s Degree required

  • 2+ years' of Customer Care experience

  • Advanced experience in Microsoft Office

  • Excellent organizational skills and self-starter

  • Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment

  • Exhibit a friendly and helpful manner and be able to work well with others in a team environment

  • Ability to make decisions and work independently

  • Active and engaged listener, with the ability to communicate with various audiences clearly and concisely

  • Ability to complete complex tasks in a timely manner

  • Demonstrate intellectual curiosity

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