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Aerotek Customer Care Specialist ($16-18/HR, Work From Home Until January!) in Austin, Texas

Description:

LZ is looking to hire (30) Customer Care Specialist to start on 6/1. This position was formally known as Account Representative II however the position has changed. The position no longer upsells and escalats calls which those calls are now handled by our CC Tier 2 position. LZ looking for candidates who care about the customers journey and want to start a career with LegalZoom.

From day one, the Customer Care Specialist is LegalZoom’s initial connection to the customer, providing a positive customer experience, taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time. Account Representatives breathe life into our product and service portfolio and play a critical role in bringing excellence in customer experience to the company’s top client relationships.

• Assist Customers with phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about LegalZoom products and services • Serve as a liaison between Customers and other departments to communicate information • Use common Customer feedback to identify opportunities to continuously improve the Customer Experience • Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience • Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems • Work on different product or process pilots focused on improving Customer Experience • Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience • Thrive with the support of your teammates in daily/weekly meetings and fun team challenges • Develop top performer Customer Service skills with our training and development programs

These Customer Care Specialists will be responsible for taking inbound calls from customers regarding their order status, payments, refunds, and site operations.

The majority of these calls may be from irate callers because they may owe a bill or an address was wrong. Candidate must be comfortable with problem resolution.

** Legalzoom is getting away from transferring calls - they want candidates that can figure out the problem without having to ask for a supervisor.

Candidate must be available to work any shift between the hours of Monday to Friday 7:45am to 9:15pm and 9am to 6pm on Saturdays.

Training: 6-7 weeks; can't miss a day throughout training. Someone that has vacation planned, they will not be the best fit. Training is Monday - Friday 9AM-6PM

Skills:

Customer Service, Customer Care, Call Center, Microsoft Office, Administrative, Data Entry, Problem Resolution, Inbound Calls

Top Skills Details:

Customer Service Call Center Inbound Calls

Additional Skills & Qualifications:

Qualifications • Associates degree preferred, but not required • 1-3 years' experience in customer-facing roles, preferred • Consistent track record of quota achievement • Self-starter who takes initiative and works with limited direction • Impeccable communication skills • Proficient computer skills and the ability to navigate multiple applications

What We Prefer • 6 months Call Center experience • Logical problem-solving skills • Availability to work various shifts including some overtime • Ability to use Windows operating systems • Organization and work prioritization skills

The Ideal Candidate for the Customer Care Advocate would be: -1-2 years of call center experience If they have their college degree they do not have to have Call Center experience -Job Stability (no more than 3 jobs in the last 2 years)

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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