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ManTech Customer Service Engineer in Austin, Texas

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Customer Service Engineer to join our team in the Austin, TX.

Responsibilities include, but are not limited to:

  • Monitoring power and circuits in support of a VA datacenter.

  • Discerning informational messages versus alert/issue messages.

  • Following published procedures when an issue is reported via the software tools.

  • Updating relevant files with accurate information, actions/direction and status.

  • Track issues reported concerning initial contact, direction provided and next steps.

  • Reporting all potential problems with processes, schedules, software tools and alerts which could have an impact to operations.

  • Work Hours for this position are Monday and Friday, 8:30AM to 5:00PM, and Saturday and Sunday, 8:00AM to 8:00PM.

Basic Qualifications:

  • Bachelor's Degree and 5 years of relevant work experience. In the absence of a Bachelor's degree, candidates must have 8 years of relevant work exp.

  • Experience using monitoring tools, such as SolarWinds and Nlyte Energy Optimizer (NEO).

  • Experience using communications tools, such as email, text messaging and voice calls to disseminate information to specific contacts.

  • Experience using Microsoft Office products - Outlook, Word, Excel, PowerPoint, and Skype.

  • Detail-oriented to insure clear communication of issue to point of contact.

  • Excellent written and oral communication skills.

  • Excellent organizational and tracking skills.

  • U.S. Citizenship

Preferred Qualifications:

  • N/A

Security Clearance Requirements:

  • Position requires candidates be able to obtain and maintain a PublicTrust security clearance.

Physical Requirements:

  • Must be able to remain in a stationary position 50%

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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