Volt Workforce Solutions Customer Service Representative in Austin, Texas
Customer Service Representative in Austin, TX at Volt
Date Posted: 1/10/2019
Employee Type: Contingent
Location: Austin, TX
Job Type: Call Centers
Duration: 48 weeks
Date Posted: 1/10/2019
Job ID: 156855
Pay Rate $0.0 - $14.0/Hour
Contact Name Volt Branch
Volt has teamed up with a client that aims to make it easy and affordable for people to share their message or tell their story with custom and personalized products. They relentlessly innovate and improve to provide customers with exceptional value and an experience that fosters a long-lasting relationship.
As a Customer Service Representative, you will answer calls and emails from our pre and post-order customers. Each team member is fully knowledgeable of our product suite to successfully help customers and up-sell additional products. Customer Service Representatives are also expected to identify potential leads for our Enterprise Account Services team. All information received by our Customer Service Team from customers is vital to our evolution and success of the business. Because of our on-going growth, we are looking for a candidate that can be flexible in the work environment and adapt well to changing schedules, protocols, and practices.
By joining our award-winning Customer Service Team, you will enjoy a room full of amazing people, fun Fridays filled with food, music and prizes, and great growth opportunities! You will not just be providing answers to our customers; you will be providing them with a one of a kind “WOW!” experience.
Ensure that all customers have a “WOW!” experience
Assist 48+ callers per day while responding to additional customers/prospects via e-mail
Master information contained in our website including production information, use of customization tool, status and delivery of products, and more
Up-sell products and services to both create and seize opportunities to improve conversion rates
Troubleshoot and solve customer issues
Always be courteous and helpful
Additional tasks as needed
This person must be:
Customer service oriented
Warm and personable
Attentive to detail
1-2 years of customer service experience, preferably in a call center
Full-time flexible schedule potentially including weekends and evenings Excellent problem-solving skills
Outstanding organizational skills
Enjoys working in fast-paced environment
Is internet and computer-savvy
Volt is an equal opportunity employer
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.