Avanade Inc. D365 CRM Project Manager - South in Austin, Texas
Microsoft has heightened the importance and expectation for CRM solutions. As Microsoft's leading Dynamics CRM solution provider, Avanade combines extensive implementation expertise, leading practices, and user experience design with the strength, stability and power of Microsoft Dynamics CRM software enabling companies to maximize the business value of their CRM Solution. Across the globe and in multiple industries, Avanade helps enterprises create superior customer experiences, deepen customer relationships and maximize business agility.
About the role
As a Leader of CRM Project/Program Management, you will ensure that Avanade delivers promised business case value and meets client expectations. You will provide support during the sales, estimating, planning, mobilization, execution and closure phases of projects. Over a project’s life, you will communicate status with regular frequency, manage risks and issues and monitor financial performance.
Day-to-day, you will: * Balance scope, schedule, budget, quality and risks * Develop, implement and maintain a detailed project work plan to ensure on-time, on-budget and quality outcomes * Develop and implement change management and change enablement processes * Cultivate strong customer relationships * Manage Avanade and subcontractor staff * Engage with partners and onshore, offshore and near-shore workforces.
You are a CRM wizard and motivational leader. You are a proud detail-obsessed multitasker. You know how to create and power through a project plan, resolving problems along the way and keeping multiple stakeholders involved. You are at home with enterprise technology and understand what’s involved in bringing a software development project to successful conclusion.
Your technical skills and knowledge likely include: * Demonstrated ability to think and work systematically and logically * Basic knowledge of contract terms * Proven skills in customer expectations management * Working knowledge of at least one software development methodology * Working knowledge of Microsoft platform technologies * In-depth knowledge of Microsoft Project * Working knowledge of earned value reporting.
Your other skills and knowledge likely include: * Clear and concise oral and written communication * Results-oriented, self-directed ability to drive change in an unstructured environment * Good client interface and presentation skills * Business acumen * Time management skills * Customer-oriented attitude and good interpersonal skills.
You likely have two to four years of consulting project management experience. Your education includes a Bachelor’s Degree in business or an IT-related field and possibly a Project Management Institute (PMI) Certified Associate in Project Management (CAPM) certification.
Your technical skills include: * Extensive knowledge of CRM systems and business solution implementations * Demonstrated ability to think and work systematically and logically * Basic knowledge of contract terms * Proven skills in customer expectations management * Working knowledge of at least one software development methodology * Working knowledge of Microsoft platform technologies * In-depth knowledge of Microsoft Project * Working knowledge of Earned Value reporting
Other skills and knowledge * Clear and concise oral and written communication * Results oriented / self-directed ability to drive change in unstructured environment * Good client interface and presentation skills * Business acumen * Time management skills * Customer oriented attitude and good interpersonal skills
Employment Transparency Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
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Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at email@example.com or call (206) 239-5610 and let us know the nature of your request and your contact information.
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