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Four Hands Ecommerce Sales Analyst in Austin, Texas

Four Hands, a leader in lifestyle home furnishings, is looking to hire an Ecommerce Sales Analyst in our Austin, TX, headquarters. This position is expected to partner with the Ecommerce Sales Manager and regional Account Executives to achieve maximum results from all Ecommerce customer relationships. A strong candidate will be a team-oriented self-starter who wants to help us achieve the next level within the Ecommerce channel. This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company. The Ecommerce Sales Analyst will report to the Ecommerce Sales Manager.

A Successful Ecommerce Sales Analyst at Four Hands will know how to execute all the responsibilities of the position and?

  • Work accurately, with attention to detail

  • Demonstrate ability to focus and prioritize operational tasks in a high growth environment

  • Be able to communicate clearly with various audiences in a pleasant and friendly style

  • Demonstrate ability to make decisions and work independently

IN THIS ROLE

  • Partner with Ecommerce Sales Manager and Account Executives to achieve maximum results from all Ecommerce customer relationships by managing assortments, providing product data, and supplying support as needed within the Ecommerce Department

  • Assist with MAP pricing updates and adherence to MAP policy; enforce consequences for non-compliance

  • Monitor MySamm software and facilitate upkeep and communication with Account Executives and Accounts as deemed appropriate

  • Maximize customer operational performance by providing resources and technical advice

  • Coordinate customer needs by communicating with all departments within the company to achieve results

THE IDEAL PERSON

  • 2+ years of experience of working in an Ecommerce platform, Wayfair experience a plus

  • 1+ year of customer service experience

  • Familiarity working with large datasets and comfort with Excel functions & tools including Pivot Tables, VLOOKUP, Index Match, etc. required

  • Bachelor's Degree (B.A) or equivalent experience required

  • Expertise in Microsoft Suite (Excel, PowerPoint, Outlook) and comfortable learning new software systems

  • Must possess excellent analytical, organizational, and problem-solving skills

  • Strong understanding of order fulfillment strategies and dropship preferred

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