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SHI International Corp. Field Service Technician in Austin, Texas

SHI has an exciting opportunity available in our Enterprise Solutions Group as a Field Service Technician. This is a full-time position that reports to customer’s headquarters on a daily basis and requires travel to customer’s satellite sites. The Field Service Technician can expect repair tickets to be assigned daily. The Field Service Technician will then schedule service with the end user and travel to the site to resolve the hardware and software issues. Work hours are Monday through Friday 8:00 AM – 5:00 PM local time.

Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide.

To learn more about SHI International Corp, visit our website:

What SHI Can Offer:

  • World Class Facility includes on site gyms and cafeterias

  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

  • Work in an up-beat, creative, and fun environment

  • Benefits including medical, vision, dental, 401K, and flexible spending

Include but not limited to

  • Drive to customer sites

  • Troubleshoot and repair IT related hardware

  • Operate within call management system

  • Deploy hardware and software solutions to end user

  • Complete data transfer from old equipment to the new device deployed

  • Document assigned tickets with appropriate troubleshooting steps

  • High School Diploma or GED

  • A+ Certification or equivalent industry experience

  • 2+ years’ experience in the IT Industry

  • 2-4 years of proven desktop support experience

  • 1-3 years of computer refresh and deployment experience

  • Experience installing, configuring and supporting Windows OS

  • Must have reliable transportation

  • Ability to troubleshoot and resolve PC hardware issues

  • Ability to work independently in the field and in a team without constant supervision

  • Must be organized and have the ability to multitask and maintain organization

  • Must have the ability to follow and execute set processes and procedures

  • Must possess troubleshooting and diagnostic skills for hardware and software support

  • Must have excellent customer service skills

  • Ability to maintain Network and IT Infrastructure

  • Must have excellent time management skills


  • Knowledge of ITSM software

  • Knowledge of HP, Lenovo, Dell, etc.

  • Knowledge of various OEM part ordering process

  • A+ Certification must be maintained during employment

  • Position requires 75% travel

  • Ability to lift 50 lbs.

  • Lifting of laptops and desktops daily

  • FLSA: Non-Exempt

  • Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Requisition ID: 2021-7470

Compensation Structure: Flat Base

External Company Name: SHI International Corp.

External Company URL: