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Baylor Scott & White Health Financial Counselor - Austin Oak Hill in Austin, Texas

The Financial Counselor, under general supervision, provides patients, physicians, eligibility vendors and internal hospital personnel with information regarding charity care programs and hospital payment requirements for scheduled and unscheduled services. The Financial Counselor exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. The Financial Counselor researches financial questions/issues on customer accounts, using analytical skills to ensure appropriate action is taken to resolve the account in a timely manner and has exceptional technical knowledge of all aspects of Access Services and the Central Business Office and is able to interpret specialized communications/documents from a variety of sources. In addition, the Financial Counselor calculates and collects all patient liability due according to BSW Financial Clearance Policies related to existing and/or bad debt accounts for scheduled and in-house patients and coordinates with the eligibility vendor on uninsured inpatients who may be eligible for Medicaid or other State funding.

The ideal Financial Counselor candidate will have excellent collection skills with proven results along with general insurance terminology (Medicare, Medicaid and managed care), basic knowledge of medical terminology, proficient typing and keyboarding skills, basic computer skills and Microsoft Office and works independently and self-starter.

Location/Facility Baylor Scott & White Medical Center Austin Oak Hill

For more information on the facility, please click our Locations link.

Specialty/Department/Practice Access Services

Shift/Schedule Full Time/Day Shift

Benefits Our competitive benefits package includes*:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nations exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, its accepting a calling!

3+ years of experience required

H.S. Diploma/GED equivalent experience required

Healthcare Billing & Insurance verification experience is preferred

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.