Under close supervision, performs entry-level investigations and administrative work, makes referrals to other regulatory agencies, and processes complaints. Work involves reviewing and responding to consumer complaints to determine compliance with statutory requirements and administrative rules. Additional information on the SAO Military Occupational Specialty Crosswalk Codes are available here: ESSENTIAL JOB FUNCTIONS Responds to telephone inquiries and complaints from the general public and consumers. Processes complaints received under Chapter 339, 348, 351, 393 and 394 of the Texas Finance Code, and Chapter 1956 of the Texas Occupations Code. Conducts reviews of alleged consumer credit violations and performs entry-level investigations of consumer complaints for the purpose of ensuring compliance with applicable state and federal statues and administrative rules. Conducts reviews of alleged violations of law. Communicates both orally and in writing with consumers, licensees, registered creditors, law enforcement, state agencies, and other external sources regarding consumer complaints and inquiries. Provides information and explanations of statues, administrative rules, regulations, and policies and procedures related to consumer credit transactions and consumer complaints. Assembles, evaluates, prepares and presents findings in written or verbal communications. Creates and maintains activity logs, complaint files, investigation files, and applicable reports. Performs related duties as assigned. MINIMUM QUALIFICATIONS College graduate from an accredited four-year college or university with major coursework in finance, accounting, economics, business, or job related field. Experience in conducting investigations, records review, audits or related work in the lending/financial industry preferred. Directly related experience may be substituted for education on a year for year basis. Preferred Qualifications Experience in conducting investigations, records review, audits, or related work in the lending/financial industry. Bilingual: English/Spanish. KNOWLEDGE, SKILLS AND ABILITIES Experience in the credit or lending industry. Knowledge of business and industry terminology and practices. Knowledge or corporate structures, businesses operating procedures, management control, and internal reporting techniques. Knowledge of grammar, punctuation, and spelling. Proficiency in the use of word processing and spread sheet software. Ability to interpret and apply relevant rules, regulations and statutes; and to prepare concise correspondence and reports. Ability to communicate effectively orally and in writing; ability to communicate with diverse groups and populations. GENERAL All information obtained regarding the status of regulated financial service providers is subject to strict confidentiality. Employees are restricted from having certain loans or financial connections with licensed lenders, may not hold a substantial ownership interest in any licensee, and may not be related to any officer, employee, or consultant of any financial trade association. Employees must manage their personal finances in a manner to avoid conflicts of interest with the agency s regulated industries. Employees must file an annual ethics disclosure statement with the agency. Must have reliable transportation. Applicants will be required to sign a release authorizing the agency to obtain information regarding the applicant's credit history, police and criminal history information, and educational information. Males born on or after January 1, 1960, between 18 and 25 years of age, will be required to present proof of Selective Service registration on the first day of employment or proof of exemption from Selective Service registration requirement. All offers of employment are contingent on the candidate having