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Job Information

Internal Revenue Service Lead Clerk *NTE 1 year MBE* in Austin, Texas

Summary

WHAT IS THEWAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments. See Other Information for Locations.

Responsibilities

WHAT DOES A LEAD CLERK DO? A Lead Clerk, either as a General or Mail and File, performs a vital role in the Service's ability to process, distribute and manage more than a million pieces of correspondence, including tax returns, each year. In this position, you will serve as a work leader over employees engaged in accomplishing day to day tasks either as a Mail and File or General Clerk. The Mail and File Clerk performs a critical role in processing both incoming and outgoing mail. On the other hand, the General Clerk is responsible for incoming and outgoing documents and files, once it is ready to be worked within the Business Division. Both of these clerks perform critical roles in the Services ability to serve million of taxpayers each year.

As a Lead Clerk you will: Serve as a work leader over employees engaged in accomplishing clerical work.

Distribute, balance, monitor and report on workload in accordance with established workflow or job specialization. Assure equitable distribution among employees and timely accomplishment of assigned work load.

Amend or reject work not meeting established standards and refers to supervisor any problems on meeting performance standards.

Maintain current knowledge of procedures, policies and directives; answer questions; and provide both classroom and OJT instruction to employees.

Resolve simple informal complaints, refers others to supervisor; report on performance, progress and training needs of employees and on other issues as appropriate. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Requirements

Conditions of Employment

Refer to Other Information

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Must be a U.S. Citizen or National

IRS Employees with Career or Career Conditional Appointments

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Qualifications

You must meet the following requirements by the closing date of this announcement.GS-5 LEVEL: You must have one year ofspecialized experienceat a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experiencefor this position includesexperience that is related to the work of this position and has provided you with the competencies required for successful job performance. OR You may substitute education for specialized experience as follows:A Bachelor's degree or four (4) years of education above high school in any field of study leading to a degree from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the GS-04 level for 52 weeks (time-in-grade requirement).

Education

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Additional Information

Positions are located in W&I Service Centers, Austin Submission Processing, Input Correction Operations, ERS Department 1.5 vacancies to be filled at 3651 S IH-35, Austin, TX

POSITION DESCRIPTION: GS-05 PD 92036A PM/C SharePoint site is available for IRS Employees at : https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.

This is a bargaining unit position.

Alternative work schedule, staggered work hoursmay be available.

Tour of Duty:Various, Day Shifts 6:30am-4:00pm and Night Shifts 4:00pm-2:30am.

Temporary NTE 1 year, may be extended. Will not be made permanent. Anticipated start date: February 2021

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