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Conduent Operations Manager in Austin, Texas

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Job Responsibilities will include, but not limited to

Required Skills:

  • Good card/payment industry domain knowledge.

  • Bachelor’s Degree with 10 plus years of card/payment/IT industry experience

  • Technical background preferred- Working knowledge or networking, application support, application design.

  • Heavily involved in application delivery process, such as deployment or minor release.

  • Verify features, fixes, and resolutions to break-fix issues in the production environment.

  • Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions

  • Excellent resource management skills, uses time effectively and plan beyond current needs and requirements

  • Developing and implementing operational procedures and policies

  • Uses creativity and innovation to work through challenges and enhance efficiencies

  • Adapts quickly to changes in work assignments, schedules and priorities

  • Be able to multi-task, handle emergency task and work under stress

  • Be responsible, flexible and reliable

  • May occasionally require work outside of normal office hours and/or 24x7 on-call availability

    Responsibilities

  • Gather necessary information and report to Senior Operations Manager (OM) Team daily

  • Communicate with offshore OM regarding program issues/releases/change requests and cross functional team managers on program requirements as needed

  • Manage and review KPIs to verify contract SLAs are being met on a daily basis

  • Monitor tickets for production incidents and service request

  • Participate in reviews of releases and provide the communications back to MGMT team

  • In charge of system incident report management

  • Document and manage change request, participating in discussion, clarifying requirements and attending meetings as needed

  • In charge of incident management and release management, participate and host conference calls with onshore teams

  • Support back office fraud prevention team and automate the manual process

  • Support PCI and SOC audits for the business

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

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