Conduent Operations Manager in Austin, Texas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Responsibilities will include, but not limited to
Good card/payment industry domain knowledge.
Bachelor’s Degree with 10 plus years of card/payment/IT industry experience
Technical background preferred- Working knowledge or networking, application support, application design.
Heavily involved in application delivery process, such as deployment or minor release.
Verify features, fixes, and resolutions to break-fix issues in the production environment.
Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
Developing and implementing operational procedures and policies
Uses creativity and innovation to work through challenges and enhance efficiencies
Adapts quickly to changes in work assignments, schedules and priorities
Be able to multi-task, handle emergency task and work under stress
Be responsible, flexible and reliable
May occasionally require work outside of normal office hours and/or 24x7 on-call availability
Gather necessary information and report to Senior Operations Manager (OM) Team daily
Communicate with offshore OM regarding program issues/releases/change requests and cross functional team managers on program requirements as needed
Manage and review KPIs to verify contract SLAs are being met on a daily basis
Monitor tickets for production incidents and service request
Participate in reviews of releases and provide the communications back to MGMT team
In charge of system incident report management
Document and manage change request, participating in discussion, clarifying requirements and attending meetings as needed
In charge of incident management and release management, participate and host conference calls with onshore teams
Support back office fraud prevention team and automate the manual process
Support PCI and SOC audits for the business
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
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