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Travelers Product Owner (Claim, Agile) in Austin, Texas

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryTechnology

Target Openings1

Job Description SummaryThe IC Team Lead is a member of the Claim Technology Intelligent Capture (IC) team, responsible for executing business projects to automate new or existing processes using a combined skillset of traditional Product Ownership and Process Analysis. This role is a blend of two critical functions where you will be an IC Champion for the processes you own, not only partnering very closely with Claim Business areas to solicit for process, requirements & analysis but also serve as the person who partners with the IC Team Lead and provides input to define & drive the strategic vision for Intelligent Capture.Primary Job Duties & Responsibilities

  • Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.

  • Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.

  • Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.

  • Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.

  • Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.

  • Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.

  • Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.

  • Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.

  • Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.

  • Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.

  • Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

Minimum Qualifications

  • Two years of work experience in related field required.

Education, Work Experience, & Knowledge

  • Bachelor’s degree preferred.

  • Two years of experience in Agile product management preferred.

Job Specific Technical Skills & Competencies

  • Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

  • Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team

  • Influence: Ability to influence behaviors of leaders and without traditional hierarchy.

  • Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

  • Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience

  • Collaboration: Expertise working with others in a cross-functional multi-team environment.

  • Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

  • Travelers has 30,000 employees in the United States, Canada, the United Kingdom, Ireland and Brazil. >> Explore life at Travelers.

  • We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. >> Discover diversity and inclusion.

  • Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits.

  • Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times. >> Read more about recognition.

  • Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year. >> Learn about community involvement.

  • Imagine other opportunities here.

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