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Facebook Program Manager, Supply Capability & Demand Management, Risk & Response in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.The Risk and Response team responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. We develop solutions to user issues, protect users by decreasing negative engagement on the site and deliver qualitative and quantitative insight into user behavior.The Supply Capability & Demand Management Program Manager will work across teams in Risk & Response to enable appropriate capacity required to effectively manage and mitigate real time risks and events. This role is responsible for designing and building a dynamic and agile framework that balances real-time critical demand against a limited, high SME workforce to manage risk effectively. The purpose of this role is to mature Risk & Response's management of our most valuable resources - our people - in an increasingly efficient and agile way that smartly adapts to the fast-changing and fluid risk environment we work within. You will work closely with our data and technical teams as well as business stakeholders to plan requirements, manage key milestones and deliverables, identify risks, and communicate clearly with cross-functional partners across the company. You will collaborate with all organizational levels to define the program requirements across varied business and risk areas.

Required Skills:

  1. Responsible for collating workforce management requirements across Risk & Response functions to design a more effective and efficient model across our specialized resources

  2. Develop short- and long-term supply and demand models that drive flexibility and agility across our team and expand capabilities to manage risks faster and sooner

  3. Leverage and action Risk & Response data analysis about workflow volumes, workforce efficiency, and other business intelligence

  4. Iterate on models to minimize total costs and inventory and identify areas of opportunity to scale

  5. Establish and utilize best methods in evaluating supply’s ability to meet real-time demand and subsequent tradeoffs

  6. Lead demand and supply planning meetings with cross-functional teams, reviewing supply, demand risks and mitigation options

  7. Prepare, report and present supply and demand recommendations with sound models and logic to leadership, drive timely decisions, and ensure clear and concise communication

Minimum Qualifications:

  1. Bachelor's degree in Supply Chain Systems, Business, Operations, related technical disciplines, or equivalent practical experience

  2. 8+ years of experience in a program or project management function

  3. Experience with supply chain management, demand planning, agile operations

  4. Demonstrated sense of accountability and ownership for end-to-end project lifecycle

  5. Experience collaborating and influencing across multiple levels of an organization with experience leading cross-functional and iterative process improvement

Preferred Qualifications:

  1. Master's degree or MBA, ITIL or Agile/Scrum Project Management

  2. Experience shifting between detailed analysis and big picture thinking, customizing communication based on the audience

  3. Experience effectively managing and leading through a continuously evolving environment with dynamic priorities

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at