Apple Retail Contact Center Trainer in Austin, Texas
Retail Contact Center Trainer
Experience in assessing learning needs and identifying performance gaps
Experience defining curriculum strategies and training plans
Experience designing and developing training content, courses or programs, and training evaluation
Experience with learning management systems, performance data analysis and reporting tools
Excellent presentation/facilitation skills in a classroom or other learning environment
Ability to work efficiently under deadline with numerous projects on hand
Strict adherence to company policy on confidential materials
Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
Drive for quality results and demonstrates high degree of determination
Excellent verbal, written and interpersonal communication skills
Adaptive to changing technologies, process and environments
Customer service and sales experience a plus
Apple branded hardware, software, services and other technical knowledge background is a plus
In this position, you will have the opportunity to join an amazing, robust, and agile team responsible for supporting our extraordinary Apple Retail Contact Center teams. As part of the larger RCC organization, our Regional Learning team acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our employees and external partners alike. Apple has an exciting, high performance culture. If you are results driven, a self-starter, and ready to “Think different," come join us.
Education & Experience
Bachelor's degree or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
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