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Splunk Senior Manager, Business Intelligence & Insights in Austin, Texas

Role

Are you analytical, data-driven, and intellectually curious? Do you like solving complex, business-impacting problems in a fast-paced environment? If so, we have a place for you at Splunk!

The Sr. Manager, Business Intelligence & Insights role will be within Splunk’s Legal and Government Affairs (LGA). Primary responsibilities will be to articulate a vision and build a business intelligence (BI) program to inform LGA leadership on decision making. This role's stewardship will drive how LGA collects, stores, and acts on data. Identify core metrics, build standardized and scalable frameworks, create dashboards, and focus your business acuity and curiosity on helping to achieve corporate and departmental goals. You will coordinate with key partners to mine the various LGA and Splunk systems in order to derive insight and visibility into current and future performance. To that end, the right person must have a strong background in business intelligence, hands-on experience with visualization and warehousing tools, and a dedication to user experience.

There’s plenty happening in LGA at Splunk! This role will report to the Senior Program Manager of Legal Operations, but the real clients will span LGA leadership, which includes Legal, Government Affairs and Splunk’s social impact arm, Splunk for Good.

You must be highly data driven, technically astute, and able to move quickly from conversation to results with minimal supervision. You love multi-tasking, are flexible and enjoy working in the weeds to get things done. You have a high attention to detail, superb communication abilities, and never-ending curiosity. You possess excellent customer service skills. You also must be fun, as we are a great team. We live the mantra—work hard, have fun, make history!

Responsibilities

  • Set the tenor for LGA’s BI program, from vision through delivery, including frameworks, standard metrics, common libraries, and a unified approach

  • Own the delivery of metrics and analysis to LGA leadership and other partners, including developing dashboards, designing reports, supporting data hygiene efforts, and connecting to the underlying data systems (both structured and unstructured) through ODBC APIs, SQL, etc.

  • Identify, manage and track KPIs across the global department

  • Develop a deep understanding of LGA success factors to be able to provide analysis and drive improvements in efficiency and efficacy

  • Use a consultative approach to draw out key insights and to set base benchmarks that help LGA leadership make informed decisions; Identify areas of improvement that will enable us to scale and more successfully deliver services to our constituents

  • Support existing and ongoing regular reporting (weekly, monthly, and quarterly) and dashboards

  • Lead BI and analytics projects within and across teams

  • Serve as LGA's analytics owner and consult with various LGA teams

  • Represent LGA across BI-related initiatives at Splunk

  • Perform other responsibilities as needed.

Requirements

  • 12 years of relevant experience with a technical bachelor’s degree; or 8 years and a technical master’s degree; or a PhD with 5 years’ experience; or equivalent experience

  • Proven analytical, troubleshooting, problem-solving, and project management skills

  • Able to think strategically and balance multiple projects

  • Design experience with BI, databases, data warehousing (e.g., Snowflake), and visualization tools (e.g. Tableau)

  • Experience with legal technologies (e.g., e-Billing systems, matter management, contract management system) preferred

  • Previous experience in-house at a technology/SaaS company's legal department strongly preferred

  • Able to define problem statements, quantify the impact, synthesize the story, and recommend solutions

  • Highly productive with minimal oversight from management; capable of succeeding when influence counts more than authority

  • Excellent communication capabilities and a proven track record of building positive relationships with senior partners

  • Fun

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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