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HCA, Hospital Corporation of America Senior Manager, Performance Improvement in Austin, Texas

Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's leading provider of healthcare services, HCA Healthcare.

We are committed to providing our employees with the support they need. At HCA, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

• Tuition Reimbursement/Assistance Programs • Paid Personal Leave • 401k (100% annual match – 3%-9% of pay based on years of service) • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)

Our teams are a committed, caring group of colleagues. Do you want to work as a Sr. Manager Emergency Department – Process Improvement where your passion for creating positive patient interactions are valued? We want your knowledge and expertise!

As the Sr. Manager Emergency Department – Process Improvement you will play a key role in division and facility Emergency Department process improvement projects by performing operational assessments and analyses, researching, and identifying/implementing best practices, facilitating groups and teams, managing projects, presenting results and recommendations, and developing measurement tools, to improve HCA operating processes toward greater efficiency and effectiveness. You will work directly with division and facility representatives to collaborate and deliver timely and value added assessments, action plans, and results that improve ED operations.

• Assist facility leaders to implement best practices within the ED department and identify clinical improvement and cost-savings initiatives. • Assess cost-reduction opportunities including: o Appropriate administration and management of ED department o Assess skill mix opportunities, agency nurse usage, and staffing for ED o Identifies facility wide staffing and process opportunities that impact ED throughput o Supply, medication, and resource utilization o Appropriate assignment of patients being admitted to the facility and use of clinical pathways, pre-printed order sets, and triage care etc. o Contracts impacted by the emergency department. o On call physician panel reviews and proper utilization. o Supply chain optimization and contract buying for specialty units • Analyzes all aspects of Emergency Services performance for potential improvement opportunities. • Designs and recommends processes, systems, procedures, and operational changes to increase efficiency and effectiveness. • Assists in the establishment of operational work measurements and staffing standards. • Serves as resource/member of the PI division team in the completion of a minimum of 2 traditional facility Performance Improvement engagements on an annual basis. • Performs monitoring of throughput metrics and analysis of variances. • Perform data mining and review of financial and clinical data to assess the ED for operational and financial opportunities. • Use extracted data to quantify the financial impact of ED related cost saving ideas. • Assist in designing meaningful and realistic action plans for the implementation of process improvement ideas. • Actively communicate with facility, division, and corporate stakeholders to manage the project expectations and activities. • Develop, execute, and maintain project work plans for each current project and work directly with the department local leadership and the core team directors. • Serves as a facilitator, technical advisor, and analyst to hospital management and teams on the use of process improvement tools and techniques, analytical techniques, and statistical applications. • Actively participates in projects and conversations with Emergency Services-focused peers in other divisions via corporate support structure and contributes to enterprise knowledge bank. • Support bed management or other improvement efforts adjacent to operations of Emergency Services

• Bachelor’s degree required. • Master’s degree preferred. Relative work experience and/or certifications may substitute. • 6 plus years relevant work experience • Must be proficient in written and verbal skills • Experience within healthcare operations preferred • Division based, travel required, % based on division geographic locations

Process Improvement (PI) is a partner in identifying, quantifying, and executing cost-savings ideas and process efficiencies that improve patient care and utilization of resources. The mission of HCA Performance Improvement is to leverage innovative tools and best practices to drive the delivery of high quality, cost effective patient care.

At HCA Healthcare we recognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers and our unique ability to leverage our scale and innovation, HCA Healthcare is a learning health system that uses our approximately 35 million annual patient encounters to advance science, improve patient care and save lives.

Our Talent Acquisition team is reviewing applications immediately for our Sr. Manager Emergency Department – Process Improvement opening. Submit your resume today to join our community.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job: *Education Training & Professional Development

Title: Senior Manager, Performance Improvement

Location: Texas-Austin-Partnership Market Office

Requisition ID: 10215-32181