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Austin Capital Bank Senior Payment and Fraud Specialist in Austin, Texas

Located in Austin, Texas, Austin Capital Bank is a 5-star rated independent community bank and member of the FDIC. We are one of the preeminent independent community banks in the nation and a national leader in responsible financial services innovation. We are also one of the fastest growing banks and fintechs in the nation, receiving recognition on the list of INC 5000 fastest growing private companies in America the last 4 years in a row.

We want to add an experienced Senior Payment and Fraud Specialist to our team. As our Senior Payment and Fraud Specialist you will be accountable for developing and monitoring payment and fraud risk strategies. You will engage with the lines of businesses to understand new account and money movement capabilities of our proprietary Trident technology platform, processes, and assist in defining the business strategy roadmap; you will lead the development of fraud detection and prevention technology, processes, strategies and controls to mitigate fraud risk during all facets of the controls and processes while balancing customer experience, operational and product P&L impacts. Responsibilities include evaluation of new tools and processes to enhance detection/prevention, monitoring strategy performance, and reporting on overall fraud losses. Reconcile key performance and risk metrics and condense/summarize portfolio performance for our Executives and Business Partners. Focus on driving reductions in fraud losses through effective rule and model management, analytics and partnership with fraud operations and external vendors.

The candidate should have a strong background in digital and traditional banking payments fraud and understand techniques and work with the business to reengineer processes to enable quicker detection and prevention of fraud risks.

Your role is critical to Bank?s growth and fraud risk reduction. This dynamic role will demand adaptability; autonomy is a necessity as you will be trusted with making decisions that count.

Essential Job Functions

  • Evaluate new and emerging digital payment methods and channels

  • Review traditional payment methods and channels for potential customer experience and fraud improvements

  • Develops best practices and processes for fraud scoring rules, strategies, and other business improvements to reduce fraud activity and chargebacks to transactions.

  • Implements anti-fraud processes to prevent fraudulent payments and account registrations.

  • Must have prior experience working with fraud solution vendors to drive control changes.

  • Defines and documents business cases, business requirements, processes and methodologies needed to develop and support fraud prevention systems.

  • Experience working closely with senior leaders, a high level of business acumen and the ability to work collaboratively across teams and organizations.

  • Extensive experience leading complex cross-functional initiatives, adept at leading cross-functional teams to make strategic decisions and execute.

  • Makes recommendations to management for improvements to various projects, tasks, and objectives. Describes business problems/solutions.

  • Assists with the development, implementation, and monitoring of fraud prevention initiatives including concentration analysis and establishment of exposure limits.

  • Partners with analytics, risk operations and technology groups to identify data sources and develop processes for capturing required data.

  • Serves as the project lead on strategic fraud prevention projects.

  • Participate in integration task forces for strategic projects.

  • Performs other duties as assigned.

Required Experience

  • Must have prior real time and emerging payments fraud experience (debit, credit, prepaid cards, ACH and wire)

  • Strong knowledge of the fraud management life cycle and industry trends.

  • Experience in Financial Services or FinTech.

  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.

  • Have broad knowledge of project management and business process reengineering.

  • Requires 5 years minimum prior relevant experience.


  • Bachelor's Degree in Finance, Statistics, Economics, Information Technology or related field required


  • Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.

  • Advanced business process analysis and process reengineering skills.

  • Proven ability to track, prioritize, and drive multiple concurrent projects to success.

  • Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience.

  • Excellent management and control of workflows to produce deliverables within required timeframes and quality standards.

  • Created and presented business cases to Executives for funding approval

  • Excellent knowledge of project management.

  • Keen focus on business process optimization.

  • Good inter-personal and partnering skills to facilitate effective working relationships.

  • Solid understanding of financial industry, risk management, fraud, and/or information security.

  • Ability to adjust to rapidly changing fraud environment and prioritize deliverables.

  • Ability to condense information and transform technical data into easily understandable concepts for the business units.