Reputation.com Software Engineer (Open Source/Backend) in Austin, Texas
Reputation (https://reputation.com/) is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.
We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.
Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!
Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list (https://www.inc.com/inc5000/2020) , Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.
Reputation has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power (https://www.reputation.com/press-room/press-releases/jd-power-and-reputation-com-create-strategic-alliance-to-expand-customer-experience-ecosystem/) , Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation's credibility in the industry and provide new opportunities for innovation.
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett
Why Work at Reputation?
We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
The Reputation (http://reputation.com/) Open Source Developer will build out reusable services that will scale across multiple product teams by understanding the larger product direction and solving for the general capabilities of the platform. Expand on and building new tooling that will help developers move at a high velocity.
Use your experience in system design and software engineering skills to develop and deploy software that will help drive improvements towards availability, performance, efficiency, and security.
Collaborate with engineering teams to discover common pain points, develop solutions, and promote best practices.
Domain analysis and design, web service and web application development, code and design reviews, database design and framework evaluation.
Must follow and promote Agile best practices for development such as continuous integration, unit and integration testing and code coverage analysis.
Hands-on software design and development.
Analyze and troubleshoot issues and defects in both structured and unstructured environments, analyze performance and design inefficiencies.
Participating in SCRUM team activities and following agile patterns and methodology.
Stay abreast of the latest technologies and tools being used to improve software development and delivery.
Develop infrastructure automation solutions using scripting, Ansible and other automation tools
Automate testing to ensure secure and complaint systems
Design and develop infrastructure monitoring and reporting tools
Build meaningful metrics and reports to show health of various systems.
Think creatively to troubleshoot and devise solutions to solve complex problems
Provide sufficient and continuous documentation for the platform
Review processes to identify gaps in design and/or execution
Design and configure our platform based on unique business requirements.
Manage all day-to-day operational and tactical aspects of our platform and related projects.
Collaborate on business process changes and or enhancements as it related to functionality and support of platform.
Articulate the value add to business through product roadmap and provide tangible cost benefit analysis for enhancements. Effectively communicate plans, progress and status to both internal technology teams and business stakeholders.
Continually seek opportunities to increase business satisfaction and build synergies with business lines.
Additional duties as assigned.
Bachelor’s degree from 4-year university/college or equivalent work experience.
3+ years professional experience.
Comfortable with a high-level language like Ruby, Python or Go.
Experience with API design.
Solid grasp on testing principles.
General database and SQL knowledge.
Comfortable with the command line and Unix.
Excellent problem solving, analytical and organizational skills.
Strong communication skills.
Able to clearly express opinions on product design, while respecting the thoughts and opinions of their peers.
Proven ability to communicate and collaborate effectively with engineers and non-engineering stakeholders alike.
Experience with distributed systems.
A background in refactoring monolithic systems.
Familiarity with messaging systems (RabbitMQ, SQS, ZeroMQ, Kafka).
Experience with Container Orchestration (Mesos, Kubernetes) and Docker.
Hands on Experience with ElasticSearch or Solr.
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
Monitor, request and respond to online reviews
Improve star ratings and search result rankings
Audit and maintain business listings and location directories across the web
Manage social media engagement and advertising
Make operational changes to improve customer experience
Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - Recruiting agencies do not contact.