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BD (Becton, Dickinson and Company) Sr. Manager Lead IT Business Partner - Quality BI, Insights & Analytics in Austin, Texas

Job Description Summary

The role of Sr. Manager Lead IT Business Partner - Quality BI, Insights & Analytics is to serve as the business partner for data analytics needs in Quality. This individual will have in-depth knowledge of Technology, BI, and Innovation solution offerings that are available to Technology and Global Services (TGS) internal customers.

This individual will interface with business partners, TGS solution platform team and external experts as they design and shape solutions that create value for our stakeholders. This is an excellent opportunity for someone who loves technology and process challenges and has BI, Analytics and Innovation drive with a mindset to create an impact.

This position reports directly to the TGS Central Teams Integrated Quality Business Partner Lead.

Job Description

The objective of this role is to actively partner with the Quality Business Leaders, Subject Matter Experts (SMEs) and TGS teams to understand strategic priorities and complete the associated work deliverables/projects to advance those objectives. Primary responsibilities will include:

  • Develop in-depth knowledge of TGS' core areas of delivery and become a subject matter expert on TGS' offerings and capabilities specifically in application technology and platforms related to BI, Analytics and Insights

  • Understand and enhance the Quality business intelligence and innovation capability roadmaps by architecting appropriate solutions that enable growth and operational excellence

  • Drive the continuous improvement mindset across the business partner organization and partner with the Quality business team to activate this in a way that captures value for BDX

  • Lead solution workshops and discovery sessions for data analytics to recommend the best-fit solutions for Quality

  • Build a capability to leverage TGS's analytic services to provide data insights and business intelligence for Quality

  • Work with TGS Business Partners and TGS' Solution Platform team to ensure that solutions are scalable and that they are informed by, and are integrated with, BD's enterprise roadmaps

  • Ensure that all designed solutions meet the desired outcomes,

  • Serve as a continuous connector. Energized by a role that focuses on partnership and facilitation. Operates through the lens of what can we do to simplify and improve things

  • Provide subject matter expertise for high priority data related incidents.

  • Act as advisor and support the TGS Quality business partners for the data analytics needs.


The ideal candidate will bring a combination of strategic understanding, technology and process improvement experience, solution engineering skills, and the ability to communicate together.

Besides, this person should also possess:

  • 10+ years of relevant experience in a technology or process organization

  • Experience with major QMS and ERP solutions, data lake, control tower, and analytical platform and data tools

  • Broad understanding of processes, technology and data across multiple functional disciplines with Quality (i.e., Complaints, CAPAs, Post Market Surveillance, Non-Conformance, Training, Management Review)

  • Understanding of the use of AI/ML in the business context

  • Partner with delivery team to experiment and create prototypes and proofs of values to showcase the potential and limitations of a solution, both from a functional perspective, but also in terms of scalability, robustness, and return on investment

  • Experience with Statistics, Data Mining, Machine Learning, Data Visualization, Function Coding, Cloud Computing, Distributed Systems. Demonstrated end-to-end business process thinking

  • Ability to work independently, prioritize within an interdisciplinary environment that includes (data) scientists, engineers, business stakeholders, and consultants

  • Ability to facilitate solution discovery, blueprint outcomes and lead multiple improvement efforts keeping service and customer-oriented mindset

  • Ability to overcome ambiguity and communicate complex business / technical challenges in a simplified manner

  • Ability to influence stakeholders in written and oral communications

  • Exceptional ability to lead change across various organizational levels and motive others using highly collaborative work style.

  • Excellent judgment and decision-making

  • Strong humility, listening, creativity, and negotiation skills

  • Accept ownership


Bachelor's degree in IT, business or a related field is required. Master's degree highly desirable. Educational certificate or training in a process methodology (Six Sigma, Lean, etc.) is a plus.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.


Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

CHE Basel - Binninger Str, CHE Eysins - Business Park Terre-Bonne, CHE Wangs - Straubstrasse, CHE Zurich, GBR Crawley, GBR Plymouth - Belliver Industrial Estate, GBR Swindon - Dorcan, GBR Winnersh - Eskdale Road, NLD Drachten - Kraaiheide, NLD Drachten - Marconilaan, NLD Vianen - Lange Dreef, USA CA - San Diego Bldg A&B, USA TX - Austin, USA TX - San Antonio

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.