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By Light Professional IT Services Sr System Admin in Austin, Texas

By Light is hiring a Senior Systems / Storage Engineer to join our team supporting the Department of Veterans Affairs.

  • Provides in-depth knowledge of enterprise environment management that ensures high-level of availability and performance, such as design, implementation, and sustainment plans

  • Provide routine IT customer support in both administrative and technical areas

  • Configure and maintain customer computer room equipment

  • Administer and maintain all customer servers, both physical and virtual

  • Analyze and report on daily event logs – provide corrective action as is required

  • Maintain a 99.999% operational availability not related to any VA related or responsible event

  • Perform monthly security/system patches and updates manually and through SCOM

  • Troubleshooting of basic IT services as needed

  • Daily use of ticketing system

  • Participate in technical research and development to enable continuing innovation within the infrastructure

  • Deals with a wide range of hardware and network technology issues in a high-volume, fast paced environment

  • Responsible for all assigned trouble tickets from creation to resolution

  • Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values

  • Troubleshooting ranges from basic issues to email related issues for Executive level users

  • Train and/or advise mid-level and/or junior-level System Administrators performing similar work

  • Create and maintain a knowledge base of information to swiftly resolve any incoming issues while developing lessons learned to avoid future incidents

  • Administer server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.

  • Perform daily system monitoring; verify the integrity and availability of all server resources, systems and key processes; review system and application logs; verify completion of scheduled jobs such as backups

  • Ability to work during non-business hours and participate on-call rotation​

  • Bachelors degree and 5 years of experience, or 8 years of experience

  • Experience providing IT support to multiple work sites

  • Experience with MS Active Directory administration (Users, Groups, GPO, Security, etc)

  • Excellent customer service, communication and organizational skills are required

  • Excellent troubleshooting and problem resolution skills for Desktops and Laptops

  • Ability to work independently with minimal direction providing technical and non-technical support to multiple users

  • Capable to work under pressure, handle multiple tasks simultaneously.Experience in the following areas:Migrating data while minimizing user downtime

  • Modernizing existing IT infrastructure​Network administration support

  • Installation, support and maintenance of Microsoft servers

  • Knowledge of Active Directory, networking TCP/IP, DNS, WINS, DHCP, and VPN

  • Understanding of industry best practices surrounding proper maintenance and support of a 24x7 server infrastructure

  • Strong analytical problem solving skills

  • Ability to quickly grasp technical issues and offer solutions​

  • Proven customer service and problem solving skills, working face-to-face and on-site with customers

  • Excellent communication and writing skills.

  • Deep experience and expertise in Microsoft Windows Server 2012, and related technologies such as backup systems, virus protection, desktop operating systems, etc

  • Detailed theoretical and practical knowledge of IP protocols, firewalls, and routers

  • Ability to Obtain VA Hi BI Clearance

Job ID: 2020-5979

Minimum Clearance: Tier 4 - High Risk (Public Trust)

External Company Name: By Light Professional IT Services LLC

External Company URL:

Street: 7600 Metropolis Dr