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By Light is hiring a Senior Systems / Storage Engineer to join our team supporting the Department of Veterans Affairs.

• Provides in-depth knowledge of enterprise environment management that ensures high-level of availability and performance, such as design, implementation, and sustainment plans

• Provide routine IT customer support in both administrative and technical areas

• Configure and maintain customer computer room equipment

• Administer and maintain all customer servers, both physical and virtual

• Analyze and report on daily event logs – provide corrective action as is required

• Maintain a 99.999% operational availability not related to any VA related or responsible event

• Perform monthly security/system patches and updates manually and through SCOM

• Troubleshooting of basic IT services as needed

• Daily use of ticketing system

• Participate in technical research and development to enable continuing innovation within the infrastructure

• Deals with a wide range of hardware and network technology issues in a high-volume, fast paced environment

• Responsible for all assigned trouble tickets from creation to resolution

• Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values

• Troubleshooting ranges from basic issues to email related issues for Executive level users

• Train and/or advise mid-level and/or junior-level System Administrators performing similar work

• Create and maintain a knowledge base of information to swiftly resolve any incoming issues while developing lessons learned to avoid future incidents

• Administer server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.

• Perform daily system monitoring; verify the integrity and availability of all server resources, systems and key processes; review system and application logs; verify completion of scheduled jobs such as backups

• Ability to work during non-business hours and participate on-call rotation​

• Bachelors degree and 5 years of experience, or 8 years of experience

• Experience providing IT support to multiple work sites

• Experience with MS Active Directory administration (Users, Groups, GPO, Security, etc)

• Excellent customer service, communication and organizational skills are required

• Excellent troubleshooting and problem resolution skills for Desktops and Laptops

• Ability to work independently with minimal direction providing technical and non-technical support to multiple users

• Capable to work under pressure, handle multiple tasks simultaneously.Experience in the following areas:Migrating data while minimizing user downtime

• Modernizing existing IT infrastructure​Network administration support

• Installation, support and maintenance of Microsoft servers

• Knowledge of Active Directory, networking TCP/IP, DNS, WINS, DHCP, and VPN

• Understanding of industry best practices surrounding proper maintenance and support of a 24x7 server infrastructure

• Strong analytical problem solving skills

• Ability to quickly grasp technical issues and offer solutions​

• Proven customer service and problem solving skills, working face-to-face and on-site with customers

• Excellent communication and writing skills.

• Deep experience and expertise in Microsoft Windows Server 2012, and related technologies such as backup systems, virus protection, desktop operating systems, etc

• Detailed theoretical and practical knowledge of IP protocols, firewalls, and routers

• Ability to Obtain VA Hi BI Clearance

Job ID: 2020-5979

Minimum Clearance: Tier 4 - High Risk (Public Trust)

External Company Name: By Light Professional IT Services LLC

External Company URL: www.bylight.com

Street: 7600 Metropolis Dr