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TEXAS WORKFORCE COMMISSION UICO Claims Representative in AUSTIN, Texas

The Texas Workforce Commission (TWC), a Family Friendly Certified Workplace, is seeking to fill a UICO Claims Representative I (Customer Service Representative II) to join the UI Operations and Customer Support (UIOandCS). This position is located at 4800 North Lamar, Austin, Texas.less thanbr>less thanbr>Benefits to working for TWC include:less thanbr>- Competitive starting salary: $2,575.91 /monthless thanbr>- Defined Retirement Benefit Planless thanbr>- Optional 401(k) and 457 accountsless thanbr>- Medical Insurance - Currently, the state pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. Eligible part-time employees get a 50% state contribution for themselves and 25% for their dependents. Employees pay the remainder of the premium by paycheck deduction before taxes are withheld.less thanbr>- Optional Benefits such as dental, vision, and life insuranceless thanbr>- 8 hours sick leave per monthless thanbr>- 8 hours vacation leave per month with potential to earn more with longevityless thanbr>- Employee Assistance Program (EAP) servicesless thanbr>- Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits.less thanbr>less thanbr>The UICO Claims Representative I performs routine (journey-level) customer service work providing immediate service delivery by telephone. iWork involves providing external customer service support and receiving and responding to various public inquiries for information regarding the Unemployment Insurance Program. iWorks under moderate supervision, with limited latitude for the use of initiative and independent judgment.less thanbr>less thanbr>This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position.iless thanbr>less thanbr>General Duties:less thanbr>-Processes, organizes, and monitors special program assignments including Trade Readjustment Act (TRA), Remployment Trade Adjustment Assistance (RTAA),Disaster Unemployment Assistance (DUA), and other related UI Special Programs. iiless thanbr>-Gathers, researches, investigates, monitors and implements UI Special claims procedures, programs, and services.less thanbr>-Uses the Unemployment Insurance (UI) benefits system to review all claims for proper payment and conformance to state and federal regulations. i iiless thanbr>-Handles internal/external calls from claimants, employers, and agency personnel regarding the UI program and resolves Special Claim program inquires adhering to established state and federal guidelines. iiless thanbr>-Makes preliminary determinations on initial claims a nd TRADE payment request. iless thanbr>-Processes initial TRA/RTAA/DUA applications.iless thanbr>-Answers technical claim questions, corrects errors and processes complex matters according to procedures. iless thanbr>-Maintains records of all special programs. iless thanbr>-Handles multiple priorities with frequent interruptions. iless thanbr>-Possesses ability to work independently.iless thanbr>-Attention to detail and accuracy. iless thanbr>-Serves our customers, other staff, groups, and situations with quality and timely customer service in accordance with TWCis mission, vision, and philosophy.iless thanbr>-Adheres to all TWC and UI rules, regulations, and policies.less thanbr>-Performs related work as assigned.less thanbr>less thanbr>Preferred Qualifications:less thanbr>-Experience with the UI program and UI Benefits System. iless thanbr>-Experience with Microsoft Office (Word, Excel, Outlook).less thanbr>-Bilingual, English/Spanish.iless thanbr>-Ability to handle multiple priorities with frequent interruptions. iless thanbr>-Ability to work independently.iless thanbr>-Attention to detail and accuracy. i iless thanbr>less thanbr>Minimum Qualifications:less thanbr>Graduation from an accredited high school or succ

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