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Houston Methodist Director of Environmental Services in Baytown, Texas

JOB SUMMARY

At Houston Methodist, the Director Environmental Services position is responsible for the planning, organization, development and direction for the overall operation of Environmental Services, Linen Services, and/or Patient Transportation departments. This position works inter and intra-departmentally to ensure achievement of annual goals and high performance outcomes in support of continuous operations, creating an environment conducive to healing through both the physical appearance and personal experience in staff interaction within Houston Methodist entities. All department functions and operations for the Director Environmental Services must be managed and achieved in accordance with all food and safety, federal, state, and local standards and guidelines in conjunction with regulatory bodies to assure that the highest degree of environmental safety and highest quality patient care is maintained at all times.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

  • Provide personalized care and service by consistently demonstrating our I CARE values:

  • INTEGRITY: We are honest and ethical in all we say and do.

  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.

  • RESPECT: We treat every individual as a person of worth, dignity, and value.

  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

  • Focuses on patient/customer safety

  • Delivers personalized service using HM Service Standards

  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

  • Intentionally rounds with patients/customers to ensure their needs are being met

  • Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

  • Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)

  • Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)

  • Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)

  • Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)

  • Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)

  • Strategizes, develops, and implements strategic on-boarding, employee enagement, and intra-entity processes to ensure successful engagement and culture development. (EF)

SERVICE - 20%

  • Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)

  • Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)

  • Evaluates and responds to patient surveys to ensure appropriate follow-up and corrective action in support of hospital units for collaborative initiatives to ensure best patient and staff service response. (EF)

  • Conducts regular internal entity surveys for cleanliness; reusable sharps service response; document destruction service quality; and linen service quality to ensure internal department response as well as contracted services are performing to Houston Methodist standards. (EF)

QUALITY/SAFETY - 25%

  • Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)

  • Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)

  • Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)

  • Maintains entity safety data sheets (SDSs) and SDS database including department audits/updates. (EF)

  • Participates in entity Safety Committee(s) to ensure proper waste management and Hazaradous Materials management including Pollution Reduction Plan and annual HazMat Response Plan, as appropriate. (EF)

FINANCE - 15%

  • Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)

  • Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)

  • Strategizes, develops, and implements supply par levels, ordering, and delivery processes to support linen and cleaning supply efficiencies and cost reduction. (EF)

  • Manages outsourced services and strategically evaluates and revises services to ensure balance of service needs and cost effectiveness. (EF)

GROWTH/INNOVATION - 15%

  • Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)

  • Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF)

  • Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP. (EF)

  • Proactively leads and participates in staff's professional development; identifies and creates a succession plan for department leadership. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

  • Bachelor's degree required

  • Master's degree preferred

EXPERIENCE REQUIREMENTS

  • Six years of progressively responsible experience in environmental services, three years of which must be in a leadership role

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

  • US Department Of Transportation Hazardous Materials (DOT HazMat) Certification wthin 60 days of hire/transfer

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

  • Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

  • Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

  • Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

  • Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

  • Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

  • Demonstrates highly effective communication skills-strong written communications and platform presentation abilities

  • Ability to work effectively in a fast-paced environment

  • Demonstrates flexibility and adaptability in the workplace

  • Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

  • Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

  • Proficiency in spreadsheet, word processing, and presentation software

  • Maintains a positive and supportive attitude and demeanor

  • Professional handling of exposure to confidential/sensitive information

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/No

Uniform No

ScrubsNo

Business professionalYes

Other (dept approved) No

On-Call* Yes, as required by entity/department for operational need

*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel**

May require travel within Yes

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: _______

Houston Methodist Baytown Hospital, located 35 miles east of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 230-licensed bed hospital with 15 operating rooms and over 1,700 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.

Street: 4401 Garth Road

Name: Facilities-Housekeeping

Regular Shift: 1st - Day

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