BAYTOWN HYUNDAI INC ET AL Sales Representative -77521 in BAYTOWN, Texas
Sales RepresentativeResponsibilities:- Devote himself/herself to insuring satisfaction to customers.- Determine management, production, and quality requirements by asking questions and listening.- Attend company meetings as required.- Maintain a follow-up system that encourages follow through with assigned projects.- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.- Understand the terminology of the business and keep abreast of technology changes in products and services.- Know and understand the federal, state, and local requirements which govern the companys business.- Follow lawful directions from supervisors.- Understand and follow work rules and procedures.- Participate in performance management.- Interact well with others and be a positive influence on employee morale.- Uphold the companys non-disclosure and confidentiality policies and agreements.- Work evening, weekend, and holiday work hours as required.- Be directly responsible for selling vehicles at dealership gross profit, volume, and customer satisfaction standards, as set at the sole discretion of the dealership.- Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.- Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.- Utilize floor time effectively in meeting the customer's needs and soliciting sales.- Determine each customers vehicle needs by asking questions and listening.- Demonstrate and test drive vehicles.- Verify that customers are qualified for their wants, needs, and ability to buy.- Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.- Understand the terminology of the automobile business and keep abreast of technology changes in the product.- Perform pre-delivery inspection and road test before delivery to the customer.- Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicles operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.- Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to the customer.- Conduct telephone transactions courteously and promptly.- Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.- Move and arrange display vehicles on showroom and on the lot as directed by management.- Deal with customer complaints in sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.- Know and understand the federal, state, and local laws which govern retail auto sales- Attend pertinent training and stay current with sales department concerns and sales techniques.- Attend sales meetings.Minimum (6) months of experience, (2) years preferred.High School/GEDValid driver license is required to operate company vehicles when assigned.Full Time varied hours/shifts.Pay is confidential, based on experience and will be discussed by employer. Candidate must pass a drug screen and background check. Convictions will be reviewed on a case by case basis; convictions will not necessarily bar a candidate's employment.