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VIASAT INC GBS Product Owner (7388) in Bryan, Texas

DescriptionRole/Department Description:The Content and Technology Solutions (CTS) group is responsible for the growth and support of FactSets off-platform business. The team capitalizes on the large ASV opportunity outside of FactSets traditional workstation business by selling feeds and other data delivery solutions. The Americas sales team covers over 600 accounts and over $100M in ASV across the buyside, sell side and corporate markets. Job Description/ResponsibilitiesRelationship building and regular client engagement (including client calls and visits)Coordinate with CTS Sales Specialist on identifying and logging key CTS contacts within the firmFacilitate goodwill check insProduct updatesERsCoordinate one Strategy/PD/Senior meeting per client per fiscal halfEngage in client entertainmentCreate CTS account management plansHold Monthly/Bimonthly account meetingsIdentity growth opportunities and areas of riskPotential to displace competitor productsCreate product heat maps for ranking of at-risk products/workflowsProject managementCoordinate resources around initiatives related to current data feed deploymentAggregate all supporting documentation and support procedures. Identify best practices and gaps if any in current workflows.Manage communication during Benchmark Datafeed onboardingEscalate content and product issues to appropriate parties and ensure timely resolutionLiaison between PD, Strategy, Sales, Implementation and sales engineeringDemonstrate technology and CTS product savvyContinued education of CTS products and servicesKnowledge of clients business model and strategy and how it fits into current product suitePerform in depth client research through both internal tools as well as with market analyticsHost and coordinate strategy sessionsCreate agendas and pull in necessary resourcesIdentify areas to upsell while coordinating with CTS SalesAnalyze existing spend and find cross sell opportunitiesIdentify and communicate cancel risksTracking and monitoring of issue trackers and help serve as liason between implementation/supportUtilize usage dashboards for ondemand, cornerstone, and SDFFactSet is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender IdentityVEVRAA Federal ContractorRequest Priority Protected Veteran and Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is availablehere.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.