Kelly Services Call Center Coordinators in Call Center Coordinators/Customer Service , Texas
Kelly Services is currently seeking a few Call Center Coordinators/Customer Service for one of our top clients in Lewisville, TX.
Pay Rate: $17.00/Hr
Schedule: Monday through Friday; Training 8-5 (Schedules 9am – 6pm and 10pm - 7pm)
Duration: 3 -6 months
Anticipated start date: June/July
Applies acquired job skills and company policies and procedures to complete assigned tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance •Receives general direction on standard work; receives detailed instruction on new assignments
Consults with Supervisor or senior peers on complex and unusual problems Accountabilities in this role
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Resolve patient's questions and concerns regarding status of their request for assistance
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
Strong attention to detail and quality documentation
Exceptional verbal communicator with friendly tone, empathy and customer centric focus
Independent worker and self-starter with solid time management skills and ability to work with high volume production teams Continuous learner with a desire to move into a senior level role
Solid work ethic and driven to achieve daily/weekly metrics
Adherence to company attendance policies.
High School education required
Must have 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
Knowledgeable of insurance billing methods and general pharmacy operations a plus
Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
Why Kelly? At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.As a Kelly Services candidate you will have access to numerous perks, including:Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your careerAccess to more than 3,000 online training courses through our Kelly Learning CenterWeekly pay and service bonus plansGroup- rate insurance options available immediately upon hire*
Let us help advance your career today. *Available for purchase and administered by a designated third-party vendorKelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.
Why Kelly ® ?
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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