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Fairway Independent Mortgage Corporation Senior Mail Clerk in Carrollton, Texas

The Senior Mail Clerk works closely with the Mailroom Team Lead and assists in the day-to-day functions of the Mailroom/Imaging/Inventory Control teams in order to ensure that processes are running efficiently and effectively.

Essential Job Functions:

  • Works closely with the Mailroom Team Lead and Collateral Senior to maintain daily workflow and resolve loan discrepancies and issues to achieve FIMC’s Service Level Agreements with Warehouse Banks and Investors.

  • Reviews Reports for any aging and or exception deliverables.

  • End of the Day Summary Report, provides a daily summary of issues with timeline of correction as applicable.

  • Daily Imaging reports to ensure all closing files are scanned timely and resolve any exceptions through documented procedures.

  • Provides adhoc reports and/or summaries as requested by management.

  • Assist management with escalations and providing feedback to resolution.

  • Reviews the File Request Mailbox to ensure Internal SLA is being met

  • Researches for any missing packages/documents.

  • Assists Mailroom Team Lead in training of new hires and provides ongoing training to team members.

  • Assists Mailroom Team Lead in making sure all shipments and courier pick-ups/drop-offs are completed

  • Coordinates with Management for any early pick up’s with FIMC’s shipping carrier.

  • Works closely with Management and third party vendors to troubleshoot and document issues that occur within the collateral inventory process

  • Receives closing packages by FedEx, UPS, Courier, or regular mail

  • Opens incoming packages containing closing documents

  • Files closing packages after imaging completed to designated area

  • Purges closing packages once all criteria is met in life of loan

  • Proactively provides feedback to Management concerning processes and provides solutions for any deficits to increase efficiency

Non-Essential Job Functions:

  • Participates in and leads proactive team efforts to achieve departmental and company goals

  • Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions

  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Performs other duties as assigned

Required Knowledge and Skills:

  • Solid knowledge and understanding of closing documents and imaging processes.

  • Solid knowledge and understanding of customer service and interpersonal best practices

Required Education and Experience:

  • High School diploma or equivalency degree

  • 2+ years of mortgage experience or 3+ years of office experience

  • Demonstrated experience in analytical, critical thinking, and research techniques

  • Demonstrated experience effectively managing relationships with internal and external partners

  • Demonstrated experience working in a fast paced and changing environment

  • Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines

  • Demonstrated experience with MS Office software products

Physical Environment:

  • This position is primarily an in office position

  • Normal office environment

  • Requires the ability to lift files up to 25 lbs

  • Requires the ability to stand for long periods of time

Travel Expectations:

  • Local travel may be required for company or career-related meetings, programs, and/or events.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


External Company Name: Fairway Independent Mortgage Corporation

External Company URL:

Street: 4201 Marsh Lane