Service Corporation International (SCI) Administrative Assistant in Conroe, Texas

Overview & Responsibilities

We currently have a part time opening for a Field Operations Support Assistant at Cashner Funeral Home & Garden Park Cemetery in Conroe, TX . This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

GENERAL ACCOUNTABILITIES

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

SPECIFIC RESPONSIBILITIES

Provide Clerical Support

  • Completing required permits and / or certificates

  • Preparing and processing Veteran’s Memorial Paperwork

  • Ordering supplies, filing and responding to inquiries

  • Ensures that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include:

  • Maintaining and verifying the accuracy of logs associated with markers, interments and/or cremations

  • Acts on calls from external customers, including other cemeteries and mortuaries, to provide product and service selections, to include disposition of remains, contracts, and payments

  • Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

  • Oversees the processing of installation orders to grounds and maintenance departments

  • Enters contracts and cash receipts in HMIS when necessary

  • Prepares marker/ monument placement paperwork

  • Processes account payable transactions

  • Assists Sales, Community or Family Service Counselors as needed

  • Assists location management with daily operations including SOX compliance, delivery process and liability release

  • Monitors and follows up on marker orders; tracks memorial orders

  • Acts as backup to Receptionist

  • May design monuments and markers

Customer Service

  • Communicates client family’s needs promptly and accurately to the appropriate staff member.

  • Conveys a sense of concern and empathy with client family members at all times.

  • Demonstrates a caring attitude when problems arise while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution

  • Responds to customer inquiries via telephone, internet and in person

  • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

  • Keeps accurate records

  • Performs other duties as assigned

Requirements & Qualifications

Education:

  • High school diploma or GED equivalent

Experience:

  • 3 - 5 years of experience working in a customer-focused and fast-paced professional environment.

Licenses or Certifications:

  • None required

Knowledge, Skills & Abilities:

  • Must have advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills

  • Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console

  • Effective communication skills both orally and in writing

  • Answering telephone courteously and in a polite manner with a goal to meet or exceed internal and external customer expectations.

  • High level of compassion and integrity

  • Problem solving skills

  • Ability to multi task and set priorities

  • Detail oriented

  • Must be able to follow instructions and work with minimal supervision

  • Discretion and confidentiality

  • Creative and organized

  • Excellent customer service skills

  • High energy and understands confidentiality matters and documents

SCI Overview

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Associate Requisition ID Req.58882

# of Openings 1

Category (Portal Searching) Administration and Clerical

Type Part-Time