AAA Motor Club ET&D Associate Trainer in Coppell, Texas
The position is located in Coppell, TX. The purpose of the department is to deliver education and training of products, technology, sales skills and processes to both newly appointed and incumbent agency and call center staff. Assist with product and technology introductions to the field and phone centers. The scope of the job requires travel nationwide for up to 2-6 weeks at a time to support our expanding infrastructure. Occasionally some weekends and/or weekend training. Assignments will include development of presentations and online content, conducting web conferences, facilitating classroom training and delivering presentations.
The individualwill be responsible for:
Educating newly appointed agents and phone center employees in both technical skills and product knowledge primary in classroom settings. Delivering education to new and incumbent staff.
Develop, establish and conduct virtual education via this venue. Develop presentations for classroom and web conferences using adult learning methods.
Consistently update management on progress of new agent development.
Effectively manage travel and other expenses, completing all monthly reports on time. Check voice mail every day, checking and responding to e-mail in a timely manner and other administrative duties.
Must have or obtain a Property & Casualty license within 12 months of being appointed to the position.
Theskills required are:
Intermediate - Creativity: to enhance classroom education and presentation materials.
Intermediate – Must be articulate and utilize proper grammar in daily conversation and development of written materials. Convey pride in work. Maintain professional appearance.
Intermediate – Presentation skills in facilitating classes and leading discussions for both small and very large groups. Also, must excel in one-on-one coaching and tutoring.
Intermediate – Demonstrate ability to be a productive member in a team setting.
Advanced – Ability to assimilate new information quickly. Demonstrates initiative to enhance knowledge and skill levels. Does not need to be monitored closely.
Experience required: Must be willing to relocate for advancement opportunities. Experience in presenting material to diverse groups. Experience in development of education materials. Must be able to learn quickly, keep up with changes and work well on a team. Demonstrate ability in multi-tasking. Ability to prioritize multiple tasks at hand. Flexible when priorities and projects suddenly change. Initiative to persevere in pursuit of critical information and in seeing projects through to completion. Sales experience or sales education experience desirable. Customer service orientation essential, customer service experience required. Use of personal vehicle and good driving record required.
Computer Proficiency: Intermediate PowerPoint. Intermediate to Advanced Outlook. Basic Excel skills. Intermediate Word skills. Basic Access skills desired. Education: Bachelor’s Degree preferred.
AAA is an Equal Opportunity Employer.
Job: Human Resources
Organization: ET&D - TX (01470.44.0760)
Title: ET&D Associate Trainer
Location: Texas-Coppell (TX)-Coppell (0760)
Requisition ID: 25413