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LHC Group Application Support Specialist Tier 1 in Dallas, Texas

Company Overview

The LHC Group as part of its business strategy is significantly investing in Information Technology to ensure that the organization is in a position to maintain its leadership within the healthcare industry for the 21st century. Join the IT Team @ LHC Group where it's all about helping our business innovate, execute, and provide exceptional healthcare.

Essential Functions

  • Will serve as a first point of contact for people experiencing a variety of difficulties with their software and hardware

  • Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies

  • Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect

  • Will document, prioritize, and monitor customer issues to ensure a timely resolution

  • Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution

  • When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate

  • Will gain proficient working knowledge of the applications they are responsible for supporting

  • Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers

  • Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor

  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support

  • Will maintain productivity standard as set forth by supervisor at or above 100%

  • Will display a sense of urgency and drive to complete tasks quickly

  • Please note that this position maybe performed through a remote Home office (e.g. home-shored, virtual ). While the preferred location would be based out of headquarters at Lafayette, LA - candidates to work at any US home-shored/remote locations will be considered.

Education & Experience

  • Associate's/Bachelor's Degree or appropriate level certifications preferred

  • Some Homecare Homebase or other electronic medical record system experience required

  • Demonstrate excellent customer service skills

  • Demonstrate strong logic skills

  • Demonstrate understanding of current computer, telephonic and mobile technology

  • Demonstrate excellent verbal and written communication skills

  • Demonstrate exceptional ability to think quickly and logically when under pressure

  • Demonstrate strong capability to multitask and prioritize a busy workload

    Equal Opportunity Employer – vets, disability.

An equal opportunity employer

LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.

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