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JPMorgan Chase CB Client Service Sr Associate - 210077140 in Dallas, Texas

Role Summary

As a Client Service Sr. Associate for Commercial Banking you are considered a trusted advisor who will contribute to the growth and success of your clients in an assigned portfolio. In this role, you are expected to deliver on the Firm's competitive advantage through a partnership between our bankers, investment bankers and treasury teams who together build relationships with our clients and offer customized financial solutions and oversee the relationship holistically.

Client Centric

§ Leads our medium to complex and largest clients autonomously by delivering solutions to clients while recognizing the need to firmly uphold JPM's standards and operating principles

§ Develops long-term client relationships with credibility founded on a detailed understanding of operational data and processes

§ Proactively works to determine service improvements and solicit client input and feedback on service satisfaction

§ Conducts annual relationship reviews with clients within the portfolio to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk as well as any additional product/service efficiencies

Deliver on Partner Relationships

§ Independently review client trends/issues, proactively discuss with the Treasury Management Officer solutions tailored to clients' needs and provide high quality, high touch service

§ Creates a team culture of individual and team successes by promoting an inclusive environment

§ Actively participates in deal team meetings as new products and services are added to your client relationship

§ Influences partners to recommend products and services based on knowledge of client and daily operating behaviors

Modernize Client Experience

§ Demonstrates the ability to work in an agile environment

§ Understands Existing & Upcoming Technologies to support client consultation & requests

§ Able to identify opportunities for use of digital tools to offer self-serve opportunities and solutions with a high degree of success

§ Solicits feedback on digital offerings in an effort to continuously adapt to the ever-changing landscape

§ Is proficient in digital offerings and is considered the first point of contact and trusted advisor

Skills required to succeed in this role

§ Executive Presence

§ Data Analytics

§ Influential

§ Change Management

§ Presentation

§ Project Management

§ Execution

§ Strategic Thinking

§ Growth Mindset

About You

§ Bachelor's degree preferred & / or 6+ years of equivalent work experience

§ Google G suites / Microsoft Office adeptJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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