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Bank of America Consumer Compliance and Operational Risk Manager in Dallas, Texas

Job Description:

The Compliance and Operational Risk Manager contributes to the independent compliance and operational risk oversight of Front Line Unit (“FLU”) performance and any related third party/vendor relationships in alignment with the Compliance and Operational Risk Management Program. This role is on the Consumer Operations Compliance and Operational risk team. This role exercises judgment and influence, and may constructively challenge the Consumer Operations FLU and control function leaders to mitigate and re-mediate risk, balancing business strategy with appropriate controls. As a member of this risk officer team, this role applies business acumen to promote a culture of compliance and operational risk management while working with the FLU to identify, debate, escalate and mitigate risk by:

• Building relationships and discussing projects and programs with FLU partners

• Determining and reporting on the health of the FLU's control environment through the Risk & Controls Self-Assessment (“RCSA”) process

• Overseeing the identification and maintenance of high risk processes in the Process, Risk & Control Inventory

• Conducting compliance and operational risk assessments

• Monitoring and testing the FLU's quality assurance results

• Identifying aggregating, reporting and escalating compliance and operational risks, issues and control enhancements for FLU

• Assisting in the execution of governance and management routines

• Updating relevant policies to ensure they reflect regulatory and operational requirements

• Identifying compliance and operational risk training needs, provide subject matter expertise to support development of training curriculum, and inspect FLU/CF and third party participation

• Preparing for regulatory exams and audits

• Escalating regulatory relations concerns to the appropriate risk executive

Required Skills

10+ Years Functional Experience

Degree Required: Bachelor’s Degree or Equivalent experience

Previous Operations or Operational Risk experience required.

Strong written and verbal communication skills are required.

Candidates will need to be able to work across the Enterprise to complete their responsibilities.

Examples this candidate will need to work with regularly include:

  • Consumer Operations

  • Global Technology and Operations

  • Consumer Product Risk Teams

  • Enterprise Independent Testing Teams

  • Regulatory Relations

Posting Date : 09/13/2019

Location :

Newark, DE, Deerfield III, 655 Paper Mill Rd,



  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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