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Splunk Deal Desk Analyst, Americas in Dallas, Texas

The Deal Desk Analyst is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Splunk strategy, commitments and goals as well as compliance with Splunk policies and procedures.

Our ideal candidate is a high-energy, team-first, value-add business partner who thrives in a fast-paced, ever-changing environment. Working collaboratively with Sales, Legal, Operations, and Finance teams, you’ll be supporting the Americas Sales organization in ensuring proper deal/quote/order structure and providing guidance on transactions always with a focus on financial and revenue compliance

Responsibilities

  • Understand standard corporate, transaction, and sales policies to enable stakeholders to design compliant deals

  • Be the trusted advisor to Sales in a manner that maximizes KPIs while mitigating risk

  • Cultivate internal relationships with all levels of the sales organization

  • Improve Customer Experience

  • Collaborate with business stakeholders and Splunk partners to track deal status and help move orders to closure

  • Ensure deal structure, contract lineage, discount/margin levels and terms are compliant and in-line with company policies

  • Perform first-line evaluation of contract/agreement and non-standard term requests

  • Serve as an escalation point, when needed, to move deals forward while identifying root cause to abate risk

  • Maintain scalable operations and feedback loop to the business to increase deal velocity and efficiency

  • Leverage reporting and analytics to reduce time spent by Sales on quote/contract to order and to further standardize the deal formation process

  • Partner with the Deal Managers and Deal Management Desk Leadership to drive best practices and ensure alignment to the company’s strategy

  • Identify and recommend process and systems’ improvements to improve deal operations and management

  • User acceptance testing when new processes, system functionality, or policies are implemented by taking a holistic view of the levers that affect compliance and profitability

  • Provide sales training and enablement of quoting, pricing, and process requirements Improve our Customers’ experience

  • Ad-hoc responsibilities as needed to support the sales/transaction process

Requirements

  • Demonstrated experience working cross-functionally with Sales, Legal, Operations, and Finance throughout sales process

  • Bachelor's degree in Business Administration, Finance or a related field, MBA a plus

  • 3+ years experience in a Deal Desk/Support, Sales Operations, or Order Administration

  • 5+ years of High-Tech/Software/SaaS industry experience

  • Strong understanding of sales processes and methodologies

  • Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and ability to multi-task

  • Strong listening, analytic and organizational skills

  • Effective communicator, both written and verbal

  • Must be proficient with Salesforce.com, Quote and Agreement tools (preferable CPQ and Apptus), MS Office, and G-suite

  • We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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