University of North Texas - Dallas Desk Assistant (Work Study Student Assistant) - UNT Dallas in Dallas, Texas

Job Description

The Desk Assistant (DA) – Work Study Student Assistant works at the residence hall community desk, assisting in the administration of the hall and providing service to students. The DA is an integral staff member of the Office of Residence Life and serves as an initial representative of the residence hall, the department, and UNT Dallas. The DA is in direct contact with persons outside the UNT Dallas community, as well as residents and their guests, and should maintain a professional appearance and a positive attitude at all times.

The Desk Assistant (DA) is responsible for staffing the service desk in the residence hall. The primary responsibility of the DA is to be a visible presence assisting residents and guests, ensure the safety and security of the residence hall, and provide different resources to the community.

Provides External Customer Service

  • Provide a friendly community desk environment.

  • Maintain a professional demeanor and wear name tag while at the service desk.

  • Respond to customers in a polite and professional manner.

  • Issue equipment and maintain information regarding equipment use and damage.

  • Review and post room reservations (as applicable) using University calendar/reservation system

Provides Internal Customer Service

  • Facilitate positive relationships with students and staff.

  • Complete other duties as assigned by supervisors or other Residence Life staff.

  • Treat others with respect and appreciates differences.

  • Contribute fairly by taking less desirable shifts and assignments; Maintain flexibility and a positive attitude.

  • Provide follow-up for resident concerns.

  • Communicate policies and instructions correctly and effectively to residents.

Attends Shifts, Training Sessions, Staff Meetings and Other Meetings as Scheduled

  • Attend and participate in DA staff meetings and trainings.

  • Arrive to shifts on time to be briefed by predecessor.

  • Follow procedure for locating/recording shift changes.

Desk Assistant (DA) must adhere to all DA expectations regarding performance, attendance, conduct and policy/procedure compliance.

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications

Currently enrolled University student in good standing and making satisfactory progress toward completion of a degree or certification program. Applicants must possess the following:

  • Must be eligible for Work Study

  • Excellent customer service skills, as well as effective oral and written communication skills.

  • Working knowledge of Microsoft Office computer applications (i.e. Word, Excel, PowerPoint, Outlook).

  • Some knowledge of office practices and procedures.

  • Demonstrated ability to comprehend and follow oral and written instructions accurately.

  • Good interpersonal skills and ease in relating to people from varying educational, cultural and social backgrounds.

  • Responsible, reliable and punctual.

  • Ability to learn assigned tasks readily, to adhere to prescribed routines, and to develop some skill in the operation of common office equipment.

Preferred Qualifications
  • Artistic, creative, organization, and/or advanced computer skills are preferred.

  • Effective leadership abilities

  • Maintain a GPA of 2.0

  • Phone and data entry experience

Special Instructions to Applicants

Currently enrolled University student at UNT Dallas, UNT Dallas College of Law, UNTHSC, or UNT making satisfactory progress toward completion of a degree program.

Requisition Number: STU -201000000197

Job Title: Desk Assistant (Work Study Student Assistant) - UNT Dallas

Driving University Vehicle?: No

Work Schedule: Sunday to Saturday 7:00am – 11:00pm (maximum 19 hours per week)

Substitution of Experience/Education: Yes