Stratasys Field Service Representative - Dallas in Dallas, Texas
Summary: Provide installation & training, analysis, diagnosis, evaluation, troubleshooting & maintenance, service repairs & calibrations of Stratasys products at customers’ facilities. Work with customers and Stratasys Technical Support to address end-user issues and collaborate with research & development engineers to improve products for intended applications. Ideal candidates will live in the Dallas, TX area.
Principal Duties and Responsibilities include the following (Other duties may be assigned):
Field Support (Installations, Service Calls, PMs, Training of Customers)
Provide installation and training of Stratasys’ hardware and software products at the customer’s facility
Provide problem diagnosis and repair of Stratasys’ hardware and software products at the customer’s facility
Provide preventive maintenance of Stratasys’ hardware products at the customer’s facility
Ensure customer satisfaction by conducting follow-up calls before on-site field service cases are closed
Database Entry (Expense Reports, Inventory Management, Service Call Log)
Track customer-related field activities in software to ensure accurate information on customer base
Maintain service inventory using established protocols and controls
Timely and accurately complete customer service assignments; submit expense reports, time cards and job tracking documentation on a timely basis
Demonstrate commitment to Stratasys Core Values by leading, acting and behaving in a manner consistent with these values
Follow all company safety policies and procedures and attends all safety trainings related to the job
Essential Education, Skills and Experience:
2-year degree in a technical, electrical or related field or equivalent work experience
3 years field service experience installing and repairing: computer systems and electro-mechanical equipment in a traveling capacity
Planning and organization
Customer service orientation
Attention to detail
Demonstrates good verbal and written communication skills (both internally and externally)
Technical aptitude (electronic/electro-mechanical)
Self-reliant/able to work independently
Computer systems experience will include good working knowledge of hardware and software installation, diagnostic analysis, and troubleshooting.
Knowledge in computer operating systems is required as well as smartphones, and other mobile computing devices.
Computer experience utilizing CAD/CAM software and office productivity and database software.
Experience operating and/or servicing 3D printers.
Experience with hand tools, test equipment such as multi-meter, computers with Stratasys’ application software.
Self-reliant; strong professional people skills.
Ability to prioritize and schedule duties ranging over multiple disciplines.
Ability to work well with others.
- No direct reports
Work in various customer environments with a vast variety of end users with varying levels of experience from novice to expert. Must be able to work with all levels and adjust to the various work environments and customer personalities. Most work is performed indoors.
Utilize a computer workstation or laptop and various software applications. Standard workweek is Monday-Friday, 8 hours per day plus lunch break, but actual schedule is dictated by field requests and travel to/from customer sites (flights and/or driving). Specific work schedule is coordinated with direct supervisor or manager.
Some physical activities are required for this position; must be able to lift 50-75 lbs.
Domicile location: Must live within a normal commutable distance (1 hour or less) within the home region.
Travel requirement: Field service work requires greater than 85% travel time and work at customer sites. Work hours may vary due to field service assignments or changing department requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All offers of employment with Stratasys, Inc are contingent upon the successful passing of a background check.
Stratasys, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.