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Rushmore Loan Management Services Insurance Specialist in Dallas, Texas

Come Join the Rushmore Team! Whether you are interested in correspondent origination and sale of mortgages, mortgage servicing operations, real estate management of REO assets, or various corporate positions to support our growing business, Rushmore may just have the position you’ve been waiting for. Browse our openings and contact us today to learn about career opportunities offering competitive salaries and comprehensive benefit packages.

CORE VALUES:

The Company Core Values: We are PROUD, All for WON, and We are SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each Core Value through the use of descriptors and employees understand the behavioral drivers to be successful. We are Proud: Reliable Confident, Committed, All for Won: Team Player, Collaborative, and We are Scrappy: Resourceful, Persistent, and Innovative

In addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: Integrity, which is our Permission-to-Play value; and Excellence, which is our Aspirational value.

POSITION SUMMARY:

The Insurance Specialist is responsible for processing tasks, monitoring tax and insurance vendors, and fulfilling customer needs to ensure customer satisfaction. The Insurance Specialist responds to internal and external customers regarding escrow analysis, taxes and insurance inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ensures insurance vendor is processing the insurance renewal premiums on escrowed/impounded loans and earned premium on force placed coverage

  • Ensures tax vendor is processing the tax disbursements on escrowed/impounded loans

  • Ensures all tax, insurance and PMI refunds are processed timely

  • Processes Escrow Analysis on escrowed loans

  • Processes PMI premium disbursements monthly / annually

  • Monitors all Loss Drafts to ensure all repairs are completed prior to releasing insurance claim funds

  • Coordinates with the Loss Mitigation, Foreclosure, Bankruptcy departments for approvals on property taxes and hazard insurance payments

  • Updates MSP to document conversations with customers and the status of all outstanding items

  • Responsible for responding to the borrower’s verbal inquiries regarding insurance, tax, escrow analysis and loss drafts

  • Handles Exception Report – disbursement rejects

  • Reviews and updates processing procedures as well as make recommendations for process improvements

  • Processes various special projects as needed

  • Performs other duties as assigned by management

ESSENTIAL KNOWLEDGE & SKILLS:

  • Customer service, team and goal oriented with a positive attitude towards work and others

  • Ability to work in a high volume and time sensitive environment

  • Excellent written and verbal communication skills are needed to interact with internal staff and external customers

  • Strong organization and follow-up skills ability to effectively multi-task and prioritize workflow in a high-volume environment

  • Ability to work well independently, as well as, part of a team to achieve department/group goals

  • Well versed with regulatory and investor guidelines and keeps current with all Federal, State, industry specific and departmental policies

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma required

  • Bachelor degree preferred

  • Minimum 2 years of experience in mortgage loan servicing or in a related area

  • Knowledge of commonly used terminology, concepts, practices, and procedures within the mortgage industry

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Proficient in Microsoft Office applications

  • Intermediate working knowledge of the MSP/LPS system is required

ID: 2021-3336

FLSA Status: Non-Exempt

External Company Name: Rushmore Loan Management Services

External Company URL: rushmorelm.com

Street: 1755 Wittington Place, Ste. 400

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