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LHC Group IS Support Specialist - Tier 1 (Remote) in Dallas, Texas

Company Overview

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Essential Functions

  • Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/orhardware

  • Will communicate by telephone, text, email or in person with customers

  • Will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically workthrough all of the responses to arrive at a solution

  • Must be able to assist customers at all levels of technical knowledge with their problems

  • Will gain proficient working knowledge of the system, software and applications they are responsible for supporting

  • Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions aregiven to customers

  • Will maintain exemplary customer service by exercising a professional, friendly and calm demeanor at all times whencommunicating with customers

  • Will remain current with all required continuing education and compliance training mandated by the company and/or bysupervisor

  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support

  • When not able to independently solve an issue presented, will ensure that the issue is resolved by escalating the issue to amore senior service desk professional, system administrator, or other IT department personnel as appropriate

  • Will maintain productivity standard as set forth by supervisor at or above 100% at all times

Education & Experience

Formal Education: Associate's/Bachelor's Degree or Appropriate Level Certifications

Experience: Homecare Homebase or other EMR system required

  • Proficiency in windows operating system

  • Strong understanding of current computer, telephonic and mobile technology

  • Excellent verbal and written communication skills

  • Ability to multitask and prioritize a busy workload

  • Ability to think quickly, methodically, and logically under pressure

  • Strong Customer Service Skills

An equal opportunity employer

LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.

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